Past Incidents

Affected Components: SysEleven Status Page

Scheduled Start: 21. Sept. 2022/11:00 am Scheduled End: 21. Sept. 2022/11:30 am

State: Fixed

Description:

We will change the groups and items of several objects on the SysEleven Status page

Upcoming changes:

• Consolidate "SysEleven Network Backbone" items into a single item and put it into "Syseleven Network" group
• Rename "SysEleven Stack Global Services" to "SysEleven Global Services" and move it into "SysEleven Support" group; prefix former SysEleven Stack Global Services items to "SysEleven Stack ..."
• Move "SysEleven Login", "Syseleven Container Registry" and "Dashboard (metakube)" items into the new "Syseleven Global Services" group
• Add "SysEleven CloudObserver", "code.syseleven.de" and "SysEleven customer portal" items into the new "Syseleven Global Services" group
• Remove "Control Plane Services (Azure - East US)"
• Add "Block Storage (Cinder Volumes / M2 Flavors)" item into "SysEleven Stack - Region FES" group
• Change "Ticketsystem" to "Ticketing System"
• Change "$platform (DC $region)" group names to "$platform - Region $region"
• Split MetaKube group into global services ("MetaKube Dashboard / API") and control plane/cluster nodes group per region
• Change order of groups to: Support, Global Services, Network, Managed Hosting, Stack, MetaKube

Customer Impact during the Maintenance:

• We do not expect any customer impact.

Customer Actions:

• No customer actions needed
• Please inform us if you notice any irregularities

Between September 13th, 2022 22:00 and 24:00 (UTC +2) we will perform planned maintenance in Region CBK

During this period there will be:

• network availability of virtual machines will be interrupted for up to 5 min
• access to the API/Dashboard will not be affected
• SEOS (S3) will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Between September 6th, 2022 22:00 and 23:00 (UTC +2) we will perform planned maintenance in Region FES

During this period there will be:

• network availability of virtual machines will be interrupted for up to 2 min
• VPN connections will be interrupted for up to 2 minutes
• access to the API/Dashboard will not be affected
• SEOS (S3) will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Our Monitoring identified a hardware node failure.

Affected customers are being notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

Update 13:50 The system completely recovered. If you still experience issues, please contact us via e-mail or phone.

Update 13:30: The issue has been fixed and the site is available again. We are still monitoring the system.

We are currently experiencing issues with code.syseleven.de. Currently the site is inaccesible. We identified the issue and are working on a fix.