Past Incidents

Between September 13th, 2022 22:00 and 24:00 (UTC +2) we will perform planned maintenance in Region CBK

During this period there will be:

• network availability of virtual machines will be interrupted for up to 5 min
• access to the API/Dashboard will not be affected
• SEOS (S3) will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Between September 6th, 2022 22:00 and 23:00 (UTC +2) we will perform planned maintenance in Region FES

During this period there will be:

• network availability of virtual machines will be interrupted for up to 2 min
• VPN connections will be interrupted for up to 2 minutes
• access to the API/Dashboard will not be affected
• SEOS (S3) will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Our Monitoring identified a hardware node failure.

Affected customers are being notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

Update 13:50 The system completely recovered. If you still experience issues, please contact us via e-mail or phone.

Update 13:30: The issue has been fixed and the site is available again. We are still monitoring the system.

We are currently experiencing issues with code.syseleven.de. Currently the site is inaccesible. We identified the issue and are working on a fix.

Between August 16th, 2022 22:00 and 24:00 (UTC +2) we will perform planned maintenance in Region DBL

During this period there will be:

• network availability of virtual machines will be interrupted for up to 5 min
• access to the API/Dashboard will not be affected
• SEOS (S3) will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Fixed: Our external DNS resolution has been restored

Previous Message: Our DNS resolution is currently experiencing a major outage. We are investigating the issue. Due to this circumstance, further service outages may occur. Should you experience any outages or are in need of further assistance, please open a ticket or contact us via our emergency hotline. Our gitlab instance code.syseleven.de is also affected by the outage.

This incident has been resolved.

Past message: Our DNS provider is currently experiencing a major outage. We are investigating the issue. Due to this circumstance, further service outages may occur. Should you experience any outages or are in need of further assistance, please open a ticket or contact us via our emergency hotline.

Our Monitoring identified multiple hardware node failures.

Affected customers were notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

Update 16:30: All hardware nodes are running again. We are currently working on resolving all remaining alerts. Update 16:50: All websites are reachable and working again. We are still working on some remaining minor problems and follow up tasks.