All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Wednesday 27th July 2022

Control Plane Services (SysEleven - FES) Metakube network issues in region FES

At the moment we are facing network issues in region FES that also affect our control plane services.

We will keep you informed and apologize for any inconveniences.

Update 12:20 : We have identified and resolved an issue and are now verifying the solution. Update 13:05 : After a short watch time we have verified that the solution did fix the issue.

Reason for Outage (RfO) (de)

Tuesday 26th July 2022

No incidents reported

Monday 25th July 2022

No incidents reported

Sunday 24th July 2022

No incidents reported

Saturday 23rd July 2022

No incidents reported

Friday 22nd July 2022

No incidents reported

Thursday 21st July 2022

No incidents reported

Wednesday 20th July 2022

Network SysEleven Stack network issues in region FES

At the moment we are facing connectivitiy issues in region FES.

We will keep you informed and apologise for any inconveniences.

update Since 15:20 the issues have been resolved

Tuesday 19th July 2022

SysEleven Login login.syseleven.de experiencing issues ("realm not found")

We are experiencing some issues on login via login.syseleven.de

Update: The issue was identified and fixed, login is working again

Monday 18th July 2022

No incidents reported

Sunday 17th July 2022

No incidents reported

Saturday 16th July 2022

No incidents reported

Friday 15th July 2022

No incidents reported

Thursday 14th July 2022

No incidents reported

Wednesday 13th July 2022

No incidents reported

Tuesday 12th July 2022

No incidents reported

Monday 11th July 2022

Virtual Machines Managed Platform (PVC) failure in a hardware node in DC BKI

Our Monitoring identified a hardware node failure.

Affected customers were notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

Update: All guest systems, including the services running on them, are available and running again. Nevertheless, we kindly ask you to check the affected systems for their full functionality.

Sunday 10th July 2022

No incidents reported

Saturday 9th July 2022

No incidents reported

Friday 8th July 2022

No incidents reported

Thursday 7th July 2022

Control Plane Services (SysEleven - DBL) MetaKube connection issues to apiservers for clusters with nodes in CBK and DBL

At the moment, some clients are experiencing timeout issues against their cluster's apiserver endpoint.

We haven't yet been able to reproduce the issue, but have found a possible hotfix that alleviates the issues and are testing it.

We will keep you informed and apologise for any inconveniences.

Update 13:37: We've deployed a fix and are watching the situation.

Wednesday 6th July 2022

No incidents reported

Tuesday 5th July 2022

No incidents reported

Monday 4th July 2022

No incidents reported

Sunday 3rd July 2022

No incidents reported

Saturday 2nd July 2022

No incidents reported

Friday 1st July 2022

No incidents reported

Thursday 30th June 2022

No incidents reported

Wednesday 29th June 2022

No incidents reported

Tuesday 28th June 2022

No incidents reported