Some systems are experiencing issues

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 27th January 2022

SysEleven Stack maintenance announcement, scheduled 2 years ago

Between Jan 27th, 2022 22:00 and 01:00 (UTC +1) we will perform planned maintenance in Region CBK

During this period there will be:

  • Interruptions of network connectivity of virtual machines for up to 5 minutes

Should you have any trouble following the maintenance work please contact us.

Wednesday 26th January 2022

No incidents reported

Tuesday 25th January 2022

SysEleven Stack maintenance announcement, scheduled 2 years ago

Between Jan 25th, 2022 22:00 and 00:00 (UTC +1) we will perform planned maintenance in Region DBL

During this period there will be:

  • Interruptions of network connectivity of virtual machines for up to 5 minutes

Should you have any trouble following the maintenance work please contact us.

SysEleven Telephone Hotline temporary out of service

Our hotline is currently out of service, we are working on resolving this issue.

The emergency hotline is not affected.

Update (11:29) : The hotline is operational again.

Monday 24th January 2022

No incidents reported

Sunday 23rd January 2022

No incidents reported

Saturday 22nd January 2022

No incidents reported

Friday 21st January 2022

No incidents reported

Thursday 20th January 2022

No incidents reported

Wednesday 19th January 2022

No incidents reported

Tuesday 18th January 2022

SysEleven Stack maintenance announcement, scheduled 2 years ago

Between January 18th, 2022 22:00 and 00:00 (UTC +1) we will perform planned maintenance in Region DBL

During this period there will be:

  • Interruptions of network connectivity of virtual machines for up to 5 minutes

Should you have any trouble following the maintenance work please contact us.

Monday 17th January 2022

No incidents reported

Sunday 16th January 2022

No incidents reported

Saturday 15th January 2022

No incidents reported

Friday 14th January 2022

No incidents reported

Thursday 13th January 2022

No incidents reported

Wednesday 12th January 2022

No incidents reported

Tuesday 11th January 2022

SysEleven Stack maintenance announcement, scheduled 2 years ago

Between January 11th, 2022 22:00 and 03:00 (UTC +1) we will perform planned maintenance in Region CBK

During this period there will be:

  • Interruptions of network connectivity of virtual machines for up to 5 minutes
  • Increased storage latencies for a short period of time

Should you have any trouble following the maintenance work please contact us.

Monday 10th January 2022

No incidents reported

Sunday 9th January 2022

No incidents reported

Saturday 8th January 2022

No incidents reported

Friday 7th January 2022

No incidents reported

Thursday 6th January 2022

No incidents reported

Wednesday 5th January 2022

No incidents reported

Tuesday 4th January 2022

No incidents reported

Monday 3rd January 2022

API SysEleven Stack issues in region CBK

At the moment we are facing API issues in region CBK.

We will keep you informed and apologise for any inconveniences.

Update 16:31 : We brought back normal service around 16:21, we identified the root cause and are checking a few things.

Sunday 2nd January 2022

No incidents reported

Saturday 1st January 2022

No incidents reported

Friday 31st December 2021

No incidents reported

Thursday 30th December 2021

No incidents reported

Wednesday 29th December 2021

Virtual Machines Managed Platform (PVC) power failure in DC BKI

Our Monitoring identified a power failure.

A power failure occurred on one phase and both feeds were carried away.

We are in the data center investigating the problem and will restore all devices as soon as possible.

Affected customers were notified via E-Mail. If interaction is required customers will be notified individually.

Please contact us via e-mail or phone if you encountered problems but did not receive any mail.

We will keep you informed and apologise for any inconveniences.

Update: 11:30 One Node is down, both power supplies affected. Operations migrates the affected VEs to new hardware nodes

Update 11:55 Power redundancy restored

Update 12:15 VEs were migrated and defective node and power were repaired.

Update 12:35 Incident fixed. If you still have problems with your systems, please contact us directly.

Tuesday 28th December 2021

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Update 10:20: The network seems to be functional again, we are still observing and investigating.

Update 10:30: We are confident that the cause of the issue has been eliminated.