Some systems are experiencing issues

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Wednesday 29th December 2021

No incidents reported

Tuesday 28th December 2021

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Update 10:20: The network seems to be functional again, we are still observing and investigating.

Update 10:30: We are confident that the cause of the issue has been eliminated.

Monday 27th December 2021

No incidents reported

Sunday 26th December 2021

No incidents reported

Saturday 25th December 2021

No incidents reported

Friday 24th December 2021

No incidents reported

Thursday 23rd December 2021

No incidents reported

Wednesday 22nd December 2021

No incidents reported

Tuesday 21st December 2021

No incidents reported

Monday 20th December 2021

No incidents reported

Sunday 19th December 2021

No incidents reported

Saturday 18th December 2021

No incidents reported

Friday 17th December 2021

No incidents reported

Thursday 16th December 2021

No incidents reported

Wednesday 15th December 2021

No incidents reported

Tuesday 14th December 2021

SysEleven Stack Identity API SysEleven Stack API issues in all Regions

Currently we are facing issues with the SysEleven Stack API. Authentication requests may be rejected wrongly. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Monday 13th December 2021

MetaKube Dashboard / API Metakube API disruption for FES

Metakube API is failing for the FES region. No clusters can be created or managed currently.

Update (17:45): A change could not propagate to the FES infrastructure for Metakube because of a race condition. We were able to manually fix the problem. All systems are operational again.

Sunday 12th December 2021

No incidents reported

Saturday 11th December 2021

No incidents reported

Friday 10th December 2021

[Sicherheitshinweis/Security notice] Apache Log4j2 Version >=2.0 & <2.15

Affected Systems: Customer Applications

Incident Start: 10.12.2021 17:00

Incident End: 13.12.2021 11:00


Description:

On 10/12/2021 a security alert was published, which can be found at CVE-2021-44228.

The risk is that a Remote Code Execution (RCE) Format String Lookup Vulnerability can be exploited when using Apache Log4j2 in a version >=2.0 and <2.15.

We have contacted all customers individually who, to our knowledge, are urgently affected by the vulnerability. We also cannot exclude the possibility that a corresponding version is running in your user context due to your own deployment and cannot be identified by us.

**We therefore ask every customer to check their own application for the possibility of being affected by the aforementioned security vulnerability.

We are happy to assist you within the scope of our possibilities. Please open a ticket in our helpdesk (https://helpdesk.syseleven.de). Outside our service hours, please contact our on-call service by phone in case of emergency.

See also our HelpDesk Article.


Customer Impact:

Possible: Remote Code Execution (RCE) Format String Lookup Vulnerability


Update: 13.12.2021 11:00

We close this notification Issue. To handle the incident individuelly, please create a Ticket.

SysEleven Stack API issues in region CBK

Currently, we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologize for any inconvenience.

Update: There was a problem with the MySQL database in the Octavia Loadbalancer service. Everything should come back to normal now.

Thursday 9th December 2021

No incidents reported

Wednesday 8th December 2021

No incidents reported

Tuesday 7th December 2021

No incidents reported

Monday 6th December 2021

No incidents reported

Sunday 5th December 2021

No incidents reported

Saturday 4th December 2021

No incidents reported

Friday 3rd December 2021

No incidents reported

Thursday 2nd December 2021

No incidents reported

Wednesday 1st December 2021

No incidents reported

Tuesday 30th November 2021

No incidents reported