Some systems are experiencing issues

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Wednesday 8th December 2021

No incidents reported

Tuesday 7th December 2021

No incidents reported

Monday 6th December 2021

No incidents reported

Sunday 5th December 2021

No incidents reported

Saturday 4th December 2021

No incidents reported

Friday 3rd December 2021

No incidents reported

Thursday 2nd December 2021

No incidents reported

Wednesday 1st December 2021

No incidents reported

Tuesday 30th November 2021

No incidents reported

Monday 29th November 2021

No incidents reported

Sunday 28th November 2021

No incidents reported

Saturday 27th November 2021

No incidents reported

Friday 26th November 2021

No incidents reported

Thursday 25th November 2021

No incidents reported

Wednesday 24th November 2021

SysEleven Stack DNS API SysEleven Stack issues for DNS API

At the moment we are facing DNS resolution issues for SysEleven Stack.

We will keep you informed and apologize for any inconveniences.

We identified the issue and are working on a fix.

DNS resolution is working as expected again.

Reason for Outage (RfO) (de)

Cluster Nodes (SysEleven - CBK) Interruption in Metadata service in the CBK

Affected Systems: Cluster Nodes (SysEleven - CBK)

Incident Start: 11:22

Incident End: 12:17

Description:

There is currently a disruption in the Metadata service in the CBK region.

Customer Impact:

MetaKube Customers: Creating new machines is possible, but they don't join the Kubernetes cluster.

SysEleven Stack Customers: At the moment it is not possible to create new VMs.

Update: 12:00

We were able to identify the cause and are in the process of correcting the fault.

Update: 12:17

We have changed the configuration Item. All Services are up again.

Reason for Outages (RfO) (de)

Tuesday 23rd November 2021

SysEleven Stack maintenance announcement, scheduled 3 years ago

Between Nov 23rd, 2021 22:00 and 03:00 (CET) we will perform planned maintenance in Region CBK

During this period there will be:

  • Short interruptions of virtual machine network connectivity for up to 5 minutes
  • Increased storage Input/Output latencies

Should you have any trouble following the maintenance work please contact us.

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtual machines can't be spawned or write access to their volumes is stuck or very slow.

We will keep you informed and apologise for any inconveniences.

UPDATE 11:50 CET: There are still ongoing block storage performance issues. The octavia API is impacted as well.

UPDATE 12:37 CET: We identified the issue and resolved it. The API and block storage performance is now back to normal. Please contact us at support@syseleven.de if you are still experiencing issues.

Reason for Outage (RfO) (de)

Monday 22nd November 2021

No incidents reported

Sunday 21st November 2021

No incidents reported

Saturday 20th November 2021

No incidents reported

Friday 19th November 2021

No incidents reported

Thursday 18th November 2021

No incidents reported

Wednesday 17th November 2021

SysEleven Stack Authoritative DNS SysEleven Stack Designate DNSaaS issues

At the moment we are facing an issue with DNSaaS.

We will keep you informed and apologise for any inconveniences.

UPDATE 23:35 CET: The service is now operational again.

Reason for Outage (RfO) (de)

Network SysEleven Stack network issues in region CBK

At the moment there might be network issues in region CBK.

We will keep you informed and apologise for any inconveniences.

EDIT 16:01: The issues are now resolved. Should you still experience any issues, please contact us at support@syseleven.de

Tuesday 16th November 2021

SysEleven Stack maintenance announcement, scheduled 3 years ago

Between Nov 16th, 2021 22:00 and 03:00 (CET) we will perform planned maintenance in Region DBL

During this period there will be:

  • Short interruptions of virtual machine network connectivity for up to 5 minutes
  • Increased storage Input/Output latencies

Should you have any trouble following the maintenance work please contact us.

Hotline not available

Our hotline is currently not working. Please use our emergency number for urgent requests. Contact our support via email: support@syseleven.de

Update : 12:15 The hotline is reachable again.

Network SysEleven Stack issues in region CBK

At the moment we are facing connectivitiy issues in region CBK.

We will keep you informed and apologise for any inconveniences.

Update : 12:10 We identified the problem and rolled out a fix. Service is up again, we are still observing the situation.

Reason for Outages (RfO) (de)

Monday 15th November 2021

No incidents reported

Sunday 14th November 2021

No incidents reported

Saturday 13th November 2021

No incidents reported

Friday 12th November 2021

No incidents reported

Thursday 11th November 2021

No incidents reported

Wednesday 10th November 2021

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

**Update 17:22: ** The network in the DBL region is working again.

Tuesday 9th November 2021

No incidents reported