Some systems are experiencing issues

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Saturday 14th August 2021

No incidents reported

Friday 13th August 2021

No incidents reported

Thursday 12th August 2021

Release maintenance announcement - ##Metakube##, scheduled 3 years ago

Between August 12th, 2021 12:00 (UTC +1) and 13:00 (UTC +1) we will perform planned maintenance

What will be unavailable, have performance degradation.

We don't expect any performance degradation or outages.

What changes? Actions from customer required?

There are no actions required.

Should you have any trouble following the maintenance work please contact us.

Wednesday 11th August 2021

SysEleven Telephone Issue with Support Hotline

Effected Systems: SysEleven Support Hotline

Incident Start: 11.08.2021 10:00

Incident End: 11.08.2021 10:28

Description:

At the moment our Support Hotline endet by -30 is not available. In urgent cases please use our emergency number or create a ticket via mail or ticketsystem.

Customer Effect

PVC-Managed Hosting Support ist not reachable by phone.

Update 10:28

The problem was fixed.

Tuesday 10th August 2021

No incidents reported

Monday 9th August 2021

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Sunday 8th August 2021

No incidents reported

Saturday 7th August 2021

No incidents reported

Friday 6th August 2021

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

update 19:24 API issues are solved.

Thursday 5th August 2021

SysEleven Stack API issues in region CBK

At the moment we are facing API issues in region CBK. This means potential loss of control. Running VMs should not be affected.

We will keep you informed and apologise for any inconveniences.

update 21:12 The API issues are solved now.

Wednesday 4th August 2021

No incidents reported

Tuesday 3rd August 2021

SysEleven Stack maintenance announcement in region DBL, scheduled 3 years ago

Between August 3rd, 2021 22:00 and 24:00 (UTC +2) we will perform planned maintenance in Region DBL

During this period there will be:

  • network availability of virtual machines will be interrupted for up to 5 min
  • access to the API/Dashboard will not be affected
  • SEOS (S3) will not be affected
  • storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Release maintenance announcement - Metakube, scheduled 3 years ago

Between August 3th, 2021 16:10 (UTC +2) and 17:10 (UTC +2) we will perform planned maintenance

Metakube dashboard will be updated and could be unavailable for couple of minutes. Metakube control plane components will be updated. Customer clusters API servers will be updated using rolling update.

No actions are required from customers.

Should you have any trouble following the maintenance work please contact us.

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

  • we have identified the issue, API is back and we are currently monitoring
  • issue is fixed

Monday 2nd August 2021

No incidents reported

Sunday 1st August 2021

No incidents reported

Saturday 31st July 2021

No incidents reported

Friday 30th July 2021

No incidents reported

Thursday 29th July 2021

No incidents reported

Wednesday 28th July 2021

No incidents reported

Tuesday 27th July 2021

No incidents reported

Monday 26th July 2021

No incidents reported

Sunday 25th July 2021

No incidents reported

Saturday 24th July 2021

No incidents reported

Friday 23rd July 2021

No incidents reported

Thursday 22nd July 2021

No incidents reported

Wednesday 21st July 2021

No incidents reported

Tuesday 20th July 2021

Release maintenance announcement - Metakube, scheduled 3 years ago

Between July 20th, 2021 11:00 (UTC +2) and 11:30 (UTC +2) we will perform planned maintenance

We will migrate load balancer exposing customer clusters api servers for aws. During the last rollout we hit the limit on certain resources by aws and now we got higher quota. This will change IP address of kubernetes api for aws clusters. No downtime is expected.

No actions from customers required.

Should you have any trouble following the maintenance work please contact us.

Monday 19th July 2021

No incidents reported

Sunday 18th July 2021

No incidents reported

Saturday 17th July 2021

No incidents reported

Friday 16th July 2021

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtaul machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologise for any inconveniences.

UPDATE 04:19: The issues are now resolved. Please contact cloudsupport@syseleven.de if you are still experiencing issues.