Past Incidents

We are currently upgrading some MetaKube Core components. We will also be upgrading all of the etcd customer clusters.

Currently we are facing issues with the SysEleven Stack Load Balancer (Octavia LBaaS) API. We are working on a solution and keep you informed.

The outage only affects creating or deleting load balancers, or changing existing load balancers.

Neutron LBaaS is not affected.

UPDATE 9:30: The API is now working again, but we expect that this problem can reoccur. We identified a performance issue and are working in the background to resolve it.

We apologise for any inconveniences.

Between March 4, 2021 22:00 and 00:00 (UTC +1) we will perform planned maintenance in Region DBL

During this period there will be:

• interruptions of network connectivity of virtual machines for up to 5 minutes
• API/Dashboard will not be affected
• SEOS (S3) will not be affected
• storage availability will not be affected

Should you have any trouble following the maintenance work please contact us.

Between 03 March 2021, 22:00 and 04 March 2021, 07:00 (UTC +1) we will perform planned maintenance in Region CBK

During the maintenance we expect the following impact:

• interruptions of network connectivity of virtual machines for up to 5 minutes (before midnight)
• possible degradation in storage performance (S3 and VMs)

Should you have any trouble following the maintenance work please contact us.

We are investigating an intermittent internet connectivity issue in CBK that affected some amount of network connections.

We will keep you informed and apologise for any inconveniences.

UPDATE 10:19: This affected resolving for a part of the SysEleven Stack Designate DNS resolvers.

UPDATE 10:23: This is a correction. We assumed an intermittent internet connectivity issue. In fact we still see ongoing issues for a fraction of internet connections. We are working on resolving these.

UPDATE 10:44: The issues are now resolved. There should be no ongoing issues anymore. Please contact cloudsupport@syseleven.de immediately, if you are experiencing ongoing issues. We are still watching the infrastructure closely.

UPDATE 11:05: The issues are now resolved. We are working on measures to prevent this kind of problem in the future.