Past Incidents

Between 17 February 2021, 22:00 and 18 February 2021, 07:00 (UTC +1) we will perform planned maintenance in Region CBK

Update This maintenance has moved from 10 February 2021 to 17 February 2021

During the maintenance we expect the following impact:

• Degradation in storage performance (S3 and VMs)
• Interruptions of network connectivity of virtual machines for up to 5 minutes

Should you have any trouble following the maintenance work please contact us.

Between 3 February 2021, 22:00 – 4 February 2021, 07:00 (UTC +1) we will perform planned maintenance in Region DBL

During the maintenance we expect the following impact:

• Degradation in storage performance (S3 and VMs)
• Interruptions of network connectivity of virtual machines for up to 5 minutes

Should you have any trouble following the maintenance work please contact us.

We are experiencing DNS errors in Mekatube clusters that may lead to malfunctions. We are investigating the issue and come back with updates.

Update 14:20: Problem has been identified and fix is being prepared.

Update 15:09: Fix has been rolled out on most clusters. The rest is in progress.

Update 15:39: Fix has been rolled out on all affected clusters. Incident has been solved.

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

UPDATE 17:17: The issue is now resolved. If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

We apologise for any inconveniences.

At the moment we are facing issues with virtual machine connectivity in the region DBL.

We will keep you informed and apologise for any inconveniences.

UPDATE 16:58: The issues are resolved now. Please contact us at cloudsupport@syseleven.de if you are still experiencing issues.

Between January 19th, 2021 22:00 PM and January 20th 07:00 AM (UTC +1) we will perform planned maintenance in Region CBK

We expect two short network interruptions up to one minute and degradation in storage performance.

• network storage performance (m1 flavors and cinder volumes) will be degraded
• SEOS(S3) performance will be degraded
• local storage (L1 flavors) will not be affected, except for cinder volumes mounted on local storage instances
• network availability will be affected
• the API will not be affected
• state of virtual machines will not be affected

Should you have any trouble following the maintenance work please contact us.

Between January 14th, 2021 22:00 PM and January 15th 07:00 AM (UTC +1) we will perform planned maintenance in Region DBL

We expect two short network interruptions up to one minute and degradation in storage performance.

• network storage performance (m1 flavors and cinder volumes) will be degraded
• SEOS(S3) performance will be degraded
• local storage (L1 flavors) will not be affected, except for cinder volumes mounted on local storage instances
• network availability will be affected
• the API will not be affected
• state of virtual machines will not be affected

Should you have any trouble following the maintenance work please contact us.

At the moment we are facing connectivitiy issues in region CBK.

We will keep you informed and apologise for any inconveniences.

Update 11:59 The connectivity issues were resolved at 11:14