Some systems are experiencing issues

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Friday 25th December 2020

No incidents reported

Thursday 24th December 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtaul machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologise for any inconveniences.

Wednesday 23rd December 2020

No incidents reported

Tuesday 22nd December 2020

No incidents reported

Monday 21st December 2020

No incidents reported

Sunday 20th December 2020

No incidents reported

Saturday 19th December 2020

No incidents reported

Friday 18th December 2020

No incidents reported

Thursday 17th December 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtual machines can't be spawned or have no write access to their volumes (disks).

We will keep you informed and apologise for any inconveniences.

Update : issues were identified and solved

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack Glance image API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update : we identified the issue and working to fix the problem

Update : the problems are fixed

Wednesday 16th December 2020

No incidents reported

Tuesday 15th December 2020

No incidents reported

Monday 14th December 2020

SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack Cinder API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update: The Cinder API is operational again

SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack Glance API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines.

We apologise for any inconveniences.

Sunday 13th December 2020

No incidents reported

Saturday 12th December 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that access to volumes or disks of some VMs is slow.

We will keep you informed and apologise for any inconveniences.

Friday 11th December 2020

SysEleven Stack issues in region DBL

At the moment we are facing issues with the Cinder service API in the DBL region.

We will keep you informed and apologise for any inconveniences.

Update: The problems with the Cinder API are solved

Thursday 10th December 2020

Compute SysEleven Stack issues in region DBL

At the moment we are facing major issues in the region DBL.

We are investigating.

UPDATE 14:27: A major storage issue affects VMs using cinder volumes or the M1 flavor severely. Also S3 is affected. We are working hard on identifying and resolving the problem.

UPDATE 15:30: The block storage (Cinder volumes and VMs with M1 flavor), as well as the S3 object storage, are available again. We are still investigating thoroughly, together with the software vendor of our storage system. If you are still experiencing issues please contact us immediately at cloudsupport@syseleven.de

We will keep you informed and apologise for any inconveniences.

UPDATE 16:10: We isolated the root cause and will implement measures that prevent this from happening again.

Wednesday 9th December 2020

No incidents reported

Tuesday 8th December 2020

MetaKube UI incident

We are currently seeing problems in the MetaKube UI. Load projects and clusters takes a lot longer than normal.

Monday 7th December 2020

No incidents reported

Sunday 6th December 2020

No incidents reported

Saturday 5th December 2020

No incidents reported

Friday 4th December 2020

No incidents reported

Thursday 3rd December 2020

Object storage (S3 / SEOS) SysEleven Stack issues in region DBL:

At the moment we are facing issues with the storage system (both block storage and object storage) in region DBL.

We will keep you informed and apologise for any inconveniences.

Update 2020-12-04 00:40: The storage system recovered. We are still watching.

Update 2020-12-04 01:35: The problem is solved.

Object storage (S3 / SEOS) SysEleven Stack Object Storage issues in region DBL

At the moment we are facing issues with the Object Storage in Region DBL. At the moment it is possible that objects can't be read or written.

Update: The service is back online

We will keep you informed and apologise for any inconveniences.

Wednesday 2nd December 2020

No incidents reported

Tuesday 1st December 2020

SysEleven Stack API issues in Region DBL/CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

The problem is identified and we work on a fix.

Update 15:08 : We fixed the issue accordingly

We apologise for any inconveniences.

Monday 30th November 2020

No incidents reported

Sunday 29th November 2020

No incidents reported

Saturday 28th November 2020

No incidents reported

Friday 27th November 2020

No incidents reported

Thursday 26th November 2020

No incidents reported