Past Incidents

Between December 2nd, 2020 00:00 AM and 07:00 AM (UTC +1) we will perform planned maintenance in Region CBK

We expect two short network interruptions up to one minute and degradation in storage performance.

• network storage performance (m1 flavors and cinder volumes) will be degraded
• SEOS(S3) performance will be degraded
• local storage (L1 flavors) will not be affected, except for cinder volumes mounted on local storage instances
• network availability will be affected
• the API will not be affected
• state of virtual machines will not be affected

Should you have any trouble following the maintenance work please contact us.

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

The problem is identified and we work on a fix.

Update 15:08 : We fixed the issue accordingly

We apologise for any inconveniences.

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update 16:30 : We identified the issue and fixed it accordingly

The MetaKube Cluster creation is currently not working. We are investigating the problem now.

Between November 19th, 2020 00:00 AM and 07:00 AM (UTC +1) we will perform planned maintenance in Region CBK

• Network storage performance (m1 flavors and cinder volumes) will be degraded
• SEOS(S3) performance will be degraded
• Local storage (L1 flavors) will not be affected, except for cinder volumes mounted on local storage instances

We will perform a planned maintenance on our network storage system.

Should you have any trouble following the maintenance work please contact us.

We are currently working on restoring one etcd replica in most of our MetaKube customer clusters. We lost a local storage node in the cloud region DBL last night. We did not think this would have any customer impact as we run 5 replicas in every MetaKube Cluster. We just noticed that it is not possible to add new node deployments to existing Clusters which indeed is a problem. We are working on fixing this problem as soon as possible.

Between 17:22 and 17:27 we experienced storage issues for Object Storage and Block Storage in region DBL.

The problem was identified. We are currently observing.

The issues were fixed.

We will keep you informed and apologise for any inconveniences.

Between November 10th, 2020 00:00 AM and 07:00 AM (UTC +1) we will perform planned maintenance in Region DBL

• Network storage performance (m1 flavors and cinder volumes) will be degraded
• SEOS(S3) performance will be degraded
• Local storage (L1 flavors) will not be affected, except for cinder volumes mounted on local storage instances

We will perform a planned maintenance on our network storage system.

Should you have any trouble following the maintenance work please contact us.

At the moment we are facing performance issues with the distributed file system, a core component of the SysEleven Stack.

Performance of virtual machines using M1 flavors or cinder volumes might be degraded.

UPDATE 15:45: The issues are now resolved.

If you are still experiencing issues, please contact us at cloudsupport@syseleven.de