Some systems are experiencing issues

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Wednesday 2nd December 2020

SysEleven Stack maintenance announcement **Region CBK**, scheduled 4 years ago

Between December 2nd, 2020 00:00 AM and 07:00 AM (UTC +1) we will perform planned maintenance in Region CBK

We expect two short network interruptions up to one minute and degradation in storage performance.

  • network storage performance (m1 flavors and cinder volumes) will be degraded
  • SEOS(S3) performance will be degraded
  • local storage (L1 flavors) will not be affected, except for cinder volumes mounted on local storage instances
  • network availability will be affected
  • the API will not be affected
  • state of virtual machines will not be affected

Should you have any trouble following the maintenance work please contact us.

Thursday 26th November 2020

No incidents reported

Wednesday 25th November 2020

No incidents reported

Tuesday 24th November 2020

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update 16:30 : We identified the issue and fixed it accordingly

Monday 23rd November 2020

No incidents reported

Sunday 22nd November 2020

No incidents reported

Saturday 21st November 2020

No incidents reported

Friday 20th November 2020

MetaKube Dashboard / API MetaKube Cluster Creation is currently not working

The MetaKube Cluster creation is currently not working. We are investigating the problem now.

Thursday 19th November 2020

SysEleven Stack maintenance announcement - Block storage and object storage in **Region CBK**, scheduled 4 years ago

Between November 19th, 2020 00:00 AM and 07:00 AM (UTC +1) we will perform planned maintenance in Region CBK

  • Network storage performance (m1 flavors and cinder volumes) will be degraded
  • SEOS(S3) performance will be degraded
  • Local storage (L1 flavors) will not be affected, except for cinder volumes mounted on local storage instances

We will perform a planned maintenance on our network storage system.

Should you have any trouble following the maintenance work please contact us.

Wednesday 18th November 2020

Control Plane Services (SysEleven - DBL) MetaKube etcd clusters degraded

We are currently working on restoring one etcd replica in most of our MetaKube customer clusters. We lost a local storage node in the cloud region DBL last night. We did not think this would have any customer impact as we run 5 replicas in every MetaKube Cluster. We just noticed that it is not possible to add new node deployments to existing Clusters which indeed is a problem. We are working on fixing this problem as soon as possible.

Tuesday 17th November 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack issues in region DBL

Between 17:22 and 17:27 we experienced storage issues for Object Storage and Block Storage in region DBL.

The problem was identified. We are currently observing.

The issues were fixed.

We will keep you informed and apologise for any inconveniences.

Monday 16th November 2020

No incidents reported

Sunday 15th November 2020

No incidents reported

Saturday 14th November 2020

No incidents reported

Friday 13th November 2020

No incidents reported

Thursday 12th November 2020

No incidents reported

Wednesday 11th November 2020

No incidents reported

Tuesday 10th November 2020

SysEleven Stack maintenance announcement - Block storage and object storage in **Region DBL**, scheduled 4 years ago

Between November 10th, 2020 00:00 AM and 07:00 AM (UTC +1) we will perform planned maintenance in Region DBL

  • Network storage performance (m1 flavors and cinder volumes) will be degraded
  • SEOS(S3) performance will be degraded
  • Local storage (L1 flavors) will not be affected, except for cinder volumes mounted on local storage instances

We will perform a planned maintenance on our network storage system.

Should you have any trouble following the maintenance work please contact us.

Monday 9th November 2020

No incidents reported

Sunday 8th November 2020

No incidents reported

Saturday 7th November 2020

No incidents reported

Friday 6th November 2020

No incidents reported

Thursday 5th November 2020

SysEleven Stack network maintenance announcement for CBK, scheduled 4 years ago

Between November 05, 2020 23:00 and 00:00 (UTC +1) we will perform planned maintenance in Region CBK

We expect short network interruptions of up to 1 minute.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Wednesday 4th November 2020

No incidents reported

Tuesday 3rd November 2020

SysEleven Stack Block Storage issues in region CBK

At the moment we are facing performance issues with the distributed file system, a core component of the SysEleven Stack.

Performance of virtual machines using M1 flavors or cinder volumes might be degraded.

UPDATE 15:45: The issues are now resolved.

If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region CBK

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that some virtual machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologise for any inconveniences.

UPDATE 03:00 CET: The issues are mostly resolved now. There might be still some performance issues left. We are working hard to resolve those too.

UPDATE 04:20 CET: The performance issues are now resolved.

If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Monday 2nd November 2020

SysEleven Stack network maintenance announcement for DBL, scheduled 4 years ago

Between November 02, 2020 23:00 and 00:00 (UTC +1) we will perform planned maintenance in Region DBL

UPDATE: The appointment for the maintenance has been moved to Nov. 2nd

We expect short network interruptions of up to 1 minute.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Sunday 1st November 2020

No incidents reported

Saturday 31st October 2020

No incidents reported

Friday 30th October 2020

No incidents reported

Thursday 29th October 2020

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 11:57: The issues are now resolved. If you are still experiencing issues, please contact us at cloudsupport@syseleven.de

Wednesday 28th October 2020

No incidents reported