Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)
We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.
Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed.
The outage only affects spawning new virtual machines or changing existing resources.
We apologise for any inconveniences.
UPDATE 11:57: The issues are now resolved. If you are still experiencing issues, please contact us at cloudsupport@syseleven.de
Wednesday 28th October 2020
No incidents reported
Tuesday 27th October 2020
No incidents reported
Monday 26th October 2020
No incidents reported
Sunday 25th October 2020
No incidents reported
Saturday 24th October 2020
No incidents reported
Friday 23rd October 2020
No incidents reported
Thursday 22nd October 2020
No incidents reported
Wednesday 21st October 2020
No incidents reported
Tuesday 20th October 2020
Control Plane Services (SysEleven - DBL)Metakube control planes outage
Cluster creation takes very long, fails occasionally after rolling out updated etcd launcher architecture
Monday 19th October 2020
SysEleven TelephoneSysEleven telephony
There are issues when calling SysEleven via telephone. We are investigating the issue. Please contact us via email or ticket (support@syseleven.de, https://helpdesk.syseleven.de).
Update 09:55: Service has been recovered.
Sunday 18th October 2020
No incidents reported
Saturday 17th October 2020
No incidents reported
Friday 16th October 2020
No incidents reported
Thursday 15th October 2020
No incidents reported
Wednesday 14th October 2020
No incidents reported
Tuesday 13th October 2020
No incidents reported
Monday 12th October 2020
No incidents reported
Sunday 11th October 2020
No incidents reported
Saturday 10th October 2020
No incidents reported
Friday 9th October 2020
ComputeSysEleven Stack issues in region DBL
One of our local storage nodes has failed, and won't restart. All VMs on this node are currenly unavailable.
We will keep you informed and apologise for any inconveniences.
Update 12:05: The node could not be recovered, all affected VMs are gone and will be removed from your list.
Thursday 8th October 2020
APISysEleven Stack API issues in Region DBL
Between 03:00 and 04:10 we were facing issues with the Octavia API of SysEleven Stack. The Octavia API was only partially reachable.
Existing running Octavia loadbalancers were not affected.
We apologise for any inconveniences.
Wednesday 7th October 2020
No incidents reported
Tuesday 6th October 2020
No incidents reported
Monday 5th October 2020
No incidents reported
Sunday 4th October 2020
No incidents reported
Saturday 3rd October 2020
Block Storage (Cinder Volumes / M1 Flavors)SysEleven Stack Block Storage issues in region DBL
We were facing issues with the distributed file system, a core component of the SysEleven Stack. During the issues it was possible that virtual machines can't be spawned or have no write access to their volumes(disks).
We will keep you informed and apologize for any inconveniences.
Update: 18:48 The issues were identified and fixed
