Some systems are experiencing issues

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 5th November 2020

SysEleven Stack network maintenance announcement for CBK, scheduled 4 years ago

Between November 05, 2020 23:00 and 00:00 (UTC +1) we will perform planned maintenance in Region CBK

We expect short network interruptions of up to 1 minute.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Monday 2nd November 2020

SysEleven Stack network maintenance announcement for DBL, scheduled 4 years ago

Between November 02, 2020 23:00 and 00:00 (UTC +1) we will perform planned maintenance in Region DBL

UPDATE: The appointment for the maintenance has been moved to Nov. 2nd

We expect short network interruptions of up to 1 minute.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Wednesday 28th October 2020

No incidents reported

Tuesday 27th October 2020

No incidents reported

Monday 26th October 2020

No incidents reported

Sunday 25th October 2020

No incidents reported

Saturday 24th October 2020

No incidents reported

Friday 23rd October 2020

No incidents reported

Thursday 22nd October 2020

No incidents reported

Wednesday 21st October 2020

No incidents reported

Tuesday 20th October 2020

Control Plane Services (SysEleven - DBL) Metakube control planes outage

Cluster creation takes very long, fails occasionally after rolling out updated etcd launcher architecture

Monday 19th October 2020

SysEleven Telephone SysEleven telephony

There are issues when calling SysEleven via telephone. We are investigating the issue. Please contact us via email or ticket (support@syseleven.de, https://helpdesk.syseleven.de).

Update 09:55: Service has been recovered.

Sunday 18th October 2020

No incidents reported

Saturday 17th October 2020

No incidents reported

Friday 16th October 2020

No incidents reported

Thursday 15th October 2020

No incidents reported

Wednesday 14th October 2020

No incidents reported

Tuesday 13th October 2020

No incidents reported

Monday 12th October 2020

No incidents reported

Sunday 11th October 2020

No incidents reported

Saturday 10th October 2020

No incidents reported

Friday 9th October 2020

Compute SysEleven Stack issues in region DBL

One of our local storage nodes has failed, and won't restart. All VMs on this node are currenly unavailable.

We will keep you informed and apologise for any inconveniences.

Update 12:05: The node could not be recovered, all affected VMs are gone and will be removed from your list.

API SysEleven Stack API issues in Region DBL

Between 03:00 and 04:10 we were facing issues with the Octavia API of SysEleven Stack. The Octavia API was only partially reachable. Existing running Octavia loadbalancers were not affected.

We apologise for any inconveniences.

Thursday 8th October 2020

No incidents reported

Wednesday 7th October 2020

No incidents reported

Tuesday 6th October 2020

No incidents reported

Monday 5th October 2020

No incidents reported

Sunday 4th October 2020

No incidents reported

Saturday 3rd October 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

We were facing issues with the distributed file system, a core component of the SysEleven Stack. During the issues it was possible that virtual machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologize for any inconveniences.

Update: 18:48 The issues were identified and fixed

Friday 2nd October 2020

No incidents reported

Thursday 1st October 2020

No incidents reported

Wednesday 30th September 2020

No incidents reported

Tuesday 29th September 2020

No incidents reported