Past Incidents

We were facing issues with the distributed file system, a core component of the SysEleven Stack. During the issues it was possible that virtual machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologize for any inconveniences.

Update: 18:48 The issues were identified and fixed

Between September 29th, 2020 00:00 (CEST) and 07:00 (CEST) we will perform planned maintenance

• Network storage performance (m1 flavors and cinder volumes) will be degraded
• SEOS(S3) performance will be degraded
• Local storage (L1 flavors) will not be affected, except for cinder volumes mounted on local storage instances

We will perform a planned maintenance on our network storage system.

Should you have any trouble following the maintenance work please contact us.

Currently we are facing issues with the SysEleven Stack Nova API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update: We solved the problem with the Nova API

Between September 17, 2020 00:00 and 01:00 AM (UTC +2) we will perform planned maintenance in Region DBL

We expect short network interruptions of up to 15 minutes.

• network availability will be affected
• state of virtual machines will not be affected
• storage availability will not be affected
• SEOS (S3) will not be affected
• the API will not be affected

Should you have any trouble following the maintenance work please contact us.

At the moment we are facing Problems with the Designate DNSaaS and Keystone APIs.

We will keep you informed and apologise for any inconveniences.

Update 17:40 : We identified the root cause and fixed the problem, the APIs are working again.

Bei einer Überprüfung ist uns ein Configfehler auf einem Router Interface aufgefallen. Entgegen der Erwartung war die Korrektur dieses Fehlers mit einem Service Impact auf der Strecke Berlin <-> Frankfurt verbunden. Grund dafür ist das dass RSVP/MPLS auf dem besagten Interface durch den Change in einen fehlerhaften State versetzt wurde. Dies muss so schnell wie möglich korrigiert werden. Deshalb planen wir für heute Nacht (Beginn ab 0 Uhr den 11.09.) entsprechende Wartungsarbeiten um dies zu korrigeren.

During a check we noticed a config error on a router interface. Contrary to expectations, the correction of this error was associated with a service impact on the route Berlin <-> Frankfurt. The reason for this is that RSVP/MPLS on the interface in question was set to a faulty state by the Change. This must be corrected as soon as possible. Therefore we plan for tonight (starting from 0 o'clock the 11.09.) appropriate maintenance work to correct this.

-> The issue on our route Berlin <-> Frankfurt has been resolved

Zendesk, the Helpdesk Tool for the SysEleven Support, is currently down. The supplier is investigating the issue.

For urgent requests or to report an incident, please also contact our telephone hotline

Support Hotline: +49 30 233 20 12 30 (Mo-Fr 9-18 hrs) Emergency Hotline: +49 30 609 8922 11 (to report incidents outside business hours)

[Update 09/09/2020 15:30]

Zendesk seems to recover. We assume that email updates to tickets have been delivered during the downtime. Please anyway check if your requests have been acknowledged by logging in to https://helpdesk.syseleven.de and checking your incoming mail.