Some systems are experiencing issues

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Monday 6th July 2020

Maintenance work on our infrastructure in DC Berlin Lützowstraße, scheduled 4 years ago

Power Feed Maintenance on full redundant components in DC Berlin Lützowstraße

We start our maintenance work at 06.07.2020 08:00 am.

Saturday 4th July 2020

No incidents reported

Friday 3rd July 2020

SysEleven Stack network maintenance announcement in region DBL, scheduled 4 years ago

Between July 3rd, 2020 0:00 and 1:00 AM (UTC +2) we will perform planned maintenance in Region DBL

We will update the network software (SDN) and expect interruptions of network connectivity of up to 30 seconds per virtual machine.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Thursday 2nd July 2020

SysEleven DNS Resolver Maintenance Announcement, scheduled 4 years ago
  • Between July 2nd, 2020 13:00 CEST and 18:00 CEST, we will perform planned maintenance for the SysEleven DNS Resolver reachable at rns2.syseleven.net via IPv4 (37.123.105.117). IPv6 Traffic to rns2.syseleven.net will not be affected.
  • Reason: We are currently upgrading the DNS Resolution setup.

Should you have any trouble with DNS resolution using the SysEleven DNS Resolvers following the maintenance work, please contact us at support@syseleven.de.

SysEleven Stack network maintenance announcement (region CBK), scheduled 4 years ago

Between July 2nd, 2020 0:00 and 1:00 AM (UTC +2) we will perform planned maintenance in Region CBK

We will update the network software (SDN) and expect interruptions of network connectivity of up to 30 seconds per virtual machine.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Wednesday 1st July 2020

No incidents reported

Tuesday 30th June 2020

No incidents reported

Monday 29th June 2020

No incidents reported

Sunday 28th June 2020

No incidents reported

Saturday 27th June 2020

Virtual Machines Managed Platform (PVC) failure of rack (Power/PDU issue)

We have identified multiple systems suffering power loss in a specific rack on both feeds.

Servers are now being restored by re-balancing power connections. Afterwards we will analyse the PDU/Power event.

Please contact us via e-mail or hotline if you encountered problems but did not receive any mail.

Update: 99% of impact has been fixed/workaround-ed. We are recovering remaining systems. Due the power outage we lost one last server completely. The rest is back online.

Friday 26th June 2020

No incidents reported

Thursday 25th June 2020

No incidents reported

Wednesday 24th June 2020

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update 14:34 The SysEleven Stack API is fully operational again

Tuesday 23rd June 2020

No incidents reported

Monday 22nd June 2020

Power Feed Maintenance on full redundant components in DC Berlin Lützowstraße, scheduled 4 years ago

We start our maintenance work at 22.06.2020 08:00 am.

Maintenance work on our infrastructure in DC Berlin Lützowstraße

Power Feed Maintenance on full redundant components in DC Berlin Lützowstraße

We start our maintenance work at 22.06.2020 08:00 am.

Sunday 21st June 2020

No incidents reported

Saturday 20th June 2020

No incidents reported

Friday 19th June 2020

No incidents reported

Thursday 18th June 2020

No incidents reported

Wednesday 17th June 2020

No incidents reported

Tuesday 16th June 2020

No incidents reported

Monday 15th June 2020

No incidents reported

Sunday 14th June 2020

No incidents reported

Saturday 13th June 2020

No incidents reported

Friday 12th June 2020

No incidents reported

Thursday 11th June 2020

No incidents reported

Wednesday 10th June 2020

No incidents reported

Tuesday 9th June 2020

No incidents reported

Monday 8th June 2020

No incidents reported

Sunday 7th June 2020

No incidents reported

Saturday 6th June 2020

No incidents reported

Friday 5th June 2020

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API in CBK. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update 11:40: The API is available again. The issues are now resolved.