All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.

Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed
MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Saturday 18th April 2020

No incidents reported

Friday 17th April 2020

No incidents reported

Thursday 16th April 2020

No incidents reported

Wednesday 15th April 2020

No incidents reported

Tuesday 14th April 2020

No incidents reported

Monday 13th April 2020

No incidents reported

Sunday 12th April 2020

No incidents reported

Saturday 11th April 2020

No incidents reported

Friday 10th April 2020

No incidents reported

Thursday 9th April 2020

SysEleven Stack Designate DNS issues

At the moment we are facing issues with the designate DNS Infrastructure in both regions.

UPDATE 11:30: We resolved issues. We are aware of the root cause and will work to resolve it. If you still experience any issues, please contact us at cloudsupport@syseleven.de

UPDATE 11:52: We are facing new issues with designate DNS. We continue to investigate.

UPDATE 13:13: We could solve all issues.

We will keep you informed and apologise for any inconveniences.

Wednesday 8th April 2020

No incidents reported

Tuesday 7th April 2020

API SysEleven Stack issues in region CBK

At the moment we are facing issues with our networking APIs in CBK. The compute API might be affected too.

We also noticed that a number of VMs are in the ERROR state right now. Some of them lost their network connectivity. We are sending separate notifications for these customers.

UPDATE 12:22: We notified affected customers, where this affected the availability of virtual machines. The virtual machines should be back online. The API continues to be degraded. We are still investigating that.

UPDATE 14:30: We resolved the API issues. We are aware of the root cause and will work to resolve it. If you still experience any issues, please contact us at cloudsupport@syseleven.de

We will keep you informed and apologise for any inconveniences.

Monday 6th April 2020

No incidents reported

Sunday 5th April 2020

No incidents reported

Saturday 4th April 2020

No incidents reported

Friday 3rd April 2020

No incidents reported

Thursday 2nd April 2020

No incidents reported

Wednesday 1st April 2020

No incidents reported

Tuesday 31st March 2020

No incidents reported

Monday 30th March 2020

No incidents reported

Sunday 29th March 2020

No incidents reported

Saturday 28th March 2020

No incidents reported

Friday 27th March 2020

No incidents reported

Thursday 26th March 2020

No incidents reported

Wednesday 25th March 2020

No incidents reported

Tuesday 24th March 2020

Network SysEleven Stack network issues in region DBL

At the moment we are looking into potential network issues in the DBL region.

We will keep you informed and apologise for any inconveniences.

UPDATE 16:30: The issue is resolved since 16:00.

Monday 23rd March 2020

No incidents reported

Sunday 22nd March 2020

No incidents reported

Saturday 21st March 2020

Object storage (S3 / SEOS) SysEleven Stack Object Storage (S3) issues in region DBL

We identified performance issues in the storage layer for our S3 object storage service.

A small number of requests to our S3 object storage (SEOS) service in the region DBL might progress slowly or time out.

We will keep you informed and apologise for any inconveniences.

UPDATE 10:00: The issues are resolved.

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

We identified performance issues in the block storage layer for M1 flavors or cinder volumes.

We will keep you informed and apologise for any inconveniences.

UPDATE 4:30: The performance issues are now resolved.

Friday 20th March 2020

No incidents reported