Some systems are experiencing issues

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Monday 10th February 2020

API SysEleven Stack API issues in Region DBL

Currently we are facing performance issues with the SysEleven Stack API. We are working on a solution and keep you informed. The issue only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Update 13:45: The API is currently available again. Temporary performance degradations may reoccur during the afternoon, while we are fixing the problem.

Update 16:30: We expect no further performance degradations anymore.

Sunday 9th February 2020

No incidents reported

Saturday 8th February 2020

No incidents reported

Friday 7th February 2020

SysEleven Stack maintenance announcement, scheduled 4 years ago

Between February 7th, 2020 00:00 AM and 01:00 AM (UTC +1) we will perform planned maintenance in Region CBK

During this period there will be:

  • Up to three short network interruptions, each not more than 30 seconds.

Should you have any trouble following the maintenance work please contact us.

Thursday 6th February 2020

SysEleven Stack maintenance announcement, scheduled 4 years ago

Between February 6th, 2020 00:00 AM and 03:00 AM (UTC +1) we will perform planned maintenance in Region DBL

During this period there will be:

  • Up to three short network interruptions, each not more than 30 seconds.
  • Possibly one time API slowdown or full API outage with maximum duration of 15 minutes.

Should you have any trouble following the maintenance work please contact us.

Wednesday 5th February 2020

No incidents reported

Tuesday 4th February 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack issues in region CBK

At the moment we are facing network connectivitiy and storage issues in region CBK.

We will keep you informed and apologise for any inconveniences.

UPDATE 1:20: The issues are now fully resolved.

Monday 3rd February 2020

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack issues in region CBK

At the moment we are facing storage issues in region CBK.

Some virtual VMs might experience storage performance issues.

We will keep you informed and apologise for any inconveniences.

EDIT 22:20: We are seeing some stuck IO in CBK. We are working hard to resolve the issues as quickly as possible.

EDIT 23:00: The issues are fully resolved now. We know the root cause and will implement measures to prevent this from happening again.

Sunday 2nd February 2020

No incidents reported

Saturday 1st February 2020

No incidents reported

Friday 31st January 2020

No incidents reported

Thursday 30th January 2020

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 12:00: The issues are now resolved.

Wednesday 29th January 2020

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 16:25: The issues are now resolved.

Tuesday 28th January 2020

No incidents reported

Monday 27th January 2020

No incidents reported

Sunday 26th January 2020

No incidents reported

Saturday 25th January 2020

No incidents reported

Friday 24th January 2020

No incidents reported

Thursday 23rd January 2020

No incidents reported

Wednesday 22nd January 2020

SysEleven Stack issues in region DBL

At the moment we are facing storage issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Update 12:00h: problems are mitigated for the moment.

Update 13:30h: we consider this incident over now.

SysEleven Stack issues in region DBL

One hardware node where virtual machines were running has crashed, and we had to migrate them to another node.

Furthermore, there were performance issues affecting distributed storage of other virtual machines that had not to be migrated.

We apologise for any inconveniences.

Tuesday 21st January 2020

No incidents reported

Monday 20th January 2020

No incidents reported

Sunday 19th January 2020

No incidents reported

Saturday 18th January 2020

No incidents reported

Friday 17th January 2020

No incidents reported

Thursday 16th January 2020

No incidents reported

Wednesday 15th January 2020

No incidents reported

Tuesday 14th January 2020

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API and S3 in CBK.

There was an issue with our DNS. The issue has been resolved, but it may take some time for the issues to fully resolve for everyone.

The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

UPDATE 15:00: The issues are fully resolved.

Monday 13th January 2020

No incidents reported

Sunday 12th January 2020

No incidents reported