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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Wednesday 4th December 2019

No incidents reported

Tuesday 3rd December 2019

No incidents reported

Monday 2nd December 2019

No incidents reported

Sunday 1st December 2019

No incidents reported

Saturday 30th November 2019

No incidents reported

Friday 29th November 2019

No incidents reported

Thursday 28th November 2019

No incidents reported

Wednesday 27th November 2019

No incidents reported

Tuesday 26th November 2019

No incidents reported

Monday 25th November 2019

No incidents reported

Sunday 24th November 2019

No incidents reported

Saturday 23rd November 2019

No incidents reported

Friday 22nd November 2019

No incidents reported

Thursday 21st November 2019

No incidents reported

Wednesday 20th November 2019

No incidents reported

Tuesday 19th November 2019

No incidents reported

Monday 18th November 2019

Network SysEleven Stack issues in region DBL

At the moment we are facing connectivitiy issues in region DBL.

We will keep you informed and apologise for any inconveniences.

Update 10:10: The issues are identified and resolved.

Sunday 17th November 2019

No incidents reported

Saturday 16th November 2019

No incidents reported

Friday 15th November 2019

No incidents reported

Thursday 14th November 2019

No incidents reported

Wednesday 13th November 2019

No incidents reported

Tuesday 12th November 2019

No incidents reported

Monday 11th November 2019

No incidents reported

Sunday 10th November 2019

No incidents reported

Saturday 9th November 2019

No incidents reported

Friday 8th November 2019

No incidents reported

Thursday 7th November 2019

No incidents reported

Wednesday 6th November 2019

No incidents reported

Tuesday 5th November 2019

SysEleven Stack issues in region CBK

At the moment we are facing issues with one compute node in region CBK.

We will restart the affected VMs running on this compute node and inform the affected when the VMs are running again.

We will keep you informed and apologise for any inconveniences.

Datacenter Berlin 1 (BLU1) SysEleven Backbone - Transit Packetloss

-- ENGLISH VERSION BELOW --

Sehr geehrte Damen und Herren,

heute gegen 12:05 Uhr kam es zu massiven Paketverlusten auf einem unserer Transit Connections. Davon betroffen waren ca. 5(%) des SysEleven Traffics. Der betroffene Traffic wurde umgehend auf andere Verbindungen umgeleitet, so dass gegen 12:15 Uhr kein Paketverlust mehr zu beobachten war. Zur Klärung der Störung stehen wir bereits mit dem entsprechnden Transit Provider in Verbindung.

Bei Fragen und Problemen stehen wir Ihnen gerne zur Verfügung, Ihr SysEleven-Team

--

Dear Mrs. / Mr.,

today around 12:05 o'clock it came to massive package loss at one of our transit providers. About 5% of the SysEleven traffic was affected. We then redirected the affected traffic immediately to other links, so that around 12:15 o'clock no more packetloss appeared. We are already in contact with the corresponding transit provider to clarify the problem.

If you encounter any problems, do not hesitate to contact us, Your SysEleven-Team