Some systems are experiencing issues

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Wednesday 20th November 2019

SysEleven Stack storage maintenance announcement, scheduled 5 years ago

Between November 20th, 2019 0:00 AM and 04:00 AM (UTC +1) we will perform planned maintenance in Region DBL

During the maintenance window we will update our storage system in region DBL.

Our plan is to have no customer-facing impact, but there is a possibility that the IO performance will be degraded. No other services will be affected.

Should you have any trouble following the maintenance work please contact us.

Friday 15th November 2019

SysEleven Stack maintenance announcement, scheduled 5 years ago

Between November 15th, 2019 00:00 AM and 02:00 AM (UTC +1) we will perform planned maintenance in Region CBK

Our plan is to have no customer-facing impact, but there is a possibility that the IO performance will be degraded. No other services will be affected.

Should you have any trouble following the maintenance work please contact us.

Thursday 14th November 2019

SysEleven Stack network maintenance announcement, scheduled 5 years ago

Between November 14th, 2019 00:00 AM and 06:00 AM (UTC +1) we will perform planned maintenance in Region CBK

Our plan is to have no customer-facing impact, but there is a possibility that reachability and the networking performance of virtual machines will be impacted for a short period of time within maintenance window.

Should you have any trouble following the maintenance work please contact us.

Wednesday 13th November 2019

No incidents reported

Tuesday 12th November 2019

SysEleven Stack network maintenance announcement, scheduled 5 years ago

Between November 12th, 2019 0:00 and 1:00 AM (UTC +1) we will perform planned maintenance in Region DBL

During the maintenance window we will update our network service in the DBL region. We expect an interruption of network connectivity of 30 seconds.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

Monday 11th November 2019

No incidents reported

Sunday 10th November 2019

No incidents reported

Saturday 9th November 2019

No incidents reported

Friday 8th November 2019

No incidents reported

Thursday 7th November 2019

No incidents reported

Wednesday 6th November 2019

No incidents reported

Tuesday 5th November 2019

SysEleven Stack network maintenance announcement, scheduled 5 years ago

Between November 5th, 2019 00:00 and 01:00 AM (UTC +1) we will perform planned maintenance in Region CBK

During the maintenance window we will update our network service in the CBK region. We expect an interruption of network connectivity of 30 seconds.

  • network availability will be affected
  • state of virtual machines will not be affected
  • storage availability will not be affected
  • SEOS (S3) will not be affected
  • the API will not be affected

Should you have any trouble following the maintenance work please contact us.

SysEleven Stack issues in region CBK

At the moment we are facing issues with one compute node in region CBK.

We will restart the affected VMs running on this compute node and inform the affected when the VMs are running again.

We will keep you informed and apologise for any inconveniences.

Datacenter Berlin 1 (BLU1) SysEleven Backbone - Transit Packetloss

-- ENGLISH VERSION BELOW --

Sehr geehrte Damen und Herren,

heute gegen 12:05 Uhr kam es zu massiven Paketverlusten auf einem unserer Transit Connections. Davon betroffen waren ca. 5(%) des SysEleven Traffics. Der betroffene Traffic wurde umgehend auf andere Verbindungen umgeleitet, so dass gegen 12:15 Uhr kein Paketverlust mehr zu beobachten war. Zur Klärung der Störung stehen wir bereits mit dem entsprechnden Transit Provider in Verbindung.

Bei Fragen und Problemen stehen wir Ihnen gerne zur Verfügung, Ihr SysEleven-Team

--

Dear Mrs. / Mr.,

today around 12:05 o'clock it came to massive package loss at one of our transit providers. About 5% of the SysEleven traffic was affected. We then redirected the affected traffic immediately to other links, so that around 12:15 o'clock no more packetloss appeared. We are already in contact with the corresponding transit provider to clarify the problem.

If you encounter any problems, do not hesitate to contact us, Your SysEleven-Team

Monday 4th November 2019

No incidents reported

Sunday 3rd November 2019

No incidents reported

Saturday 2nd November 2019

No incidents reported

Friday 1st November 2019

No incidents reported

Thursday 31st October 2019

No incidents reported

Wednesday 30th October 2019

No incidents reported

Tuesday 29th October 2019

No incidents reported

Monday 28th October 2019

No incidents reported

Sunday 27th October 2019

No incidents reported

Saturday 26th October 2019

No incidents reported

Friday 25th October 2019

No incidents reported

Thursday 24th October 2019

No incidents reported

Wednesday 23rd October 2019

No incidents reported

Tuesday 22nd October 2019

No incidents reported

Monday 21st October 2019

No incidents reported

Sunday 20th October 2019

No incidents reported

Saturday 19th October 2019

No incidents reported

Friday 18th October 2019

SysEleven Stack networking issues in region CBK

At the moment we are facing major network issues in region CBK.

Update 16:43: The issues are identified and resolved.

Thursday 17th October 2019

Network SysEleven Stack issues in region CBK

At the moment we are facing major network issues in region CBK.

We are looking for a solution under high pressure.

We will keep you informed and apologise for any inconveniences.

Update 16:00: The issues are now resolved. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Update 16:20: We received reports from some customers that they are still experiencing network issues. We are investigating.

Update 17:00: We are still investigating connectivity issues for some VMs in the CBK region.

Update 17:13: We experienced another major downtime between 17:13 and 17:14. We are still investigating and working on a solution under high pressure.

Update 17:15: The issues are now resolved. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Update 17:41: The issues are identified and resolved. We will conduct a post-mortem and post a more detailed description of the problems until the end of the next week.