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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Scheduled Maintenance
MAINTENANCE: SysEleven STACK announcement (DBL)

Affected Components: SysEleven Stack Networking in region DBL

Scheduled Start: 19 Nov 2024, 22:00 CET

Scheduled End: 20 Nov 2024, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 4th April 2019

SysEleven Stack maintenance announcement, scheduled 5 years ago

Between April 4th, 2019 0:00 and 5:00 AM (UTC +2) we will perform planned maintenance in Region CBK

During this period we will update the network and storage system.

During the maintenance window the following services will be affected:

  • Network interruption of 60 seconds
  • Slower storage access

Should you have any trouble following the maintenance work please contact us.

Thursday 28th March 2019

No incidents reported

Wednesday 27th March 2019

No incidents reported

Tuesday 26th March 2019

No incidents reported

Monday 25th March 2019

No incidents reported

Sunday 24th March 2019

No incidents reported

Saturday 23rd March 2019

No incidents reported

Friday 22nd March 2019

No incidents reported

Thursday 21st March 2019

No incidents reported

Wednesday 20th March 2019

No incidents reported

Tuesday 19th March 2019

No incidents reported

Monday 18th March 2019

No incidents reported

Sunday 17th March 2019

No incidents reported

Saturday 16th March 2019

No incidents reported

Friday 15th March 2019

No incidents reported

Thursday 14th March 2019

No incidents reported

Wednesday 13th March 2019

No incidents reported

Tuesday 12th March 2019

No incidents reported

Monday 11th March 2019

No incidents reported

Sunday 10th March 2019

No incidents reported

Saturday 9th March 2019

No incidents reported

Friday 8th March 2019

No incidents reported

Thursday 7th March 2019

SysEleven Stack maintenance announcement in region CBK, scheduled 5 years ago

Between March 7th, 2019 0:00 AM and 01:00 AM (UTC +1) we will perform planned maintenance in Region CBK

During this period the Cinder (Volume) API in the CBK region is not available - leading to a loss of control.

During this period there will be:

  • no access to Cinder API, causing loss of control over block volumes. Creation, deletion, modification, attachment, and detachment of volumes will not work.
  • running virtual machines will not be affected, attached volumes will not be affected.
  • data on the volumes will not be corrupted.
  • SEOS (S3) will not be affected.
  • network availability will not be affected.

After the maintenance is over, the storage availability zone name will be changed from "nova" to "cbk1". No Heat stack or Terraform state changes are required, if the availability zone was not explicitly specified.

Should you have any trouble following the maintenance work please contact us.

Wednesday 6th March 2019

Network SysEleven Stack issues in region CBK

At the moment we are facing timeouts in the Network (Neutron) API in region CBK. Managing network resources may not work at this time.

We will keep you informed and apologise for any inconveniences.

Update 2019-03-06 17:12: The issue has been resolved. We applied a bug fix and now the Neutron Network API in region CBK is fully available again.

Tuesday 5th March 2019

No incidents reported

Monday 4th March 2019

No incidents reported

Sunday 3rd March 2019

No incidents reported

Saturday 2nd March 2019

No incidents reported

Friday 1st March 2019

No incidents reported

Thursday 28th February 2019

No incidents reported

Wednesday 27th February 2019

API SysEleven Stack Cinder API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API.

We have noticed, that when creating a new Cinder Volume, it will be in "error" state immediately.

Cinder volumes that have been created before already are not affected.

We are working on a solution and keep you informed.

We apologise for any inconveniences.

UPDATE 16:56: The issues have been resolved. We are now investigating the root cause.