All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-29 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-29 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Tuesday, July 29, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (A-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: Cloud Region DBL and BLU, maintenance work on the data center infrastructure

Affected Components: Cloud region DBL and BLU in our Datacenter Lützowstraße

Scheduled Start: 2025-07-30 08:00 UTC+02:00 (CEST)

Scheduled End: 2025-07-30 16:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

Our data center operator will be performing maintenance work on the data center infrastructure on Wednesday, July 30, 2025, between 08:00 and 16:00 CEST.

Between 09:00 and 11:00 (CEST), maintenance work will be carried out on the redundant power feeds (B-feed) of the cage power distribution units

As part of this work, the power supply redundancy for the servers in this region will be temporarily suspended. However, this will not affect the availability of your services.


Customer Impact during the Maintenance:

  • No customer impact expected

Customer Actions:

  • No customer actions needed

MAINTENANCE: SysEleven OpenStack Cloud announcement (DBL)

Affected Components: SysEleven OpenStack Cloud Networking in region DBL

Scheduled Start: 5 Aug 2025, 22:00 CEST

Scheduled End: 6 Aug 2025, 00:00 CEST

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

Past Incidents

Thursday 7th February 2019

No incidents reported

Wednesday 6th February 2019

No incidents reported

Tuesday 5th February 2019

No incidents reported

Monday 4th February 2019

No incidents reported

Sunday 3rd February 2019

No incidents reported

Saturday 2nd February 2019

No incidents reported

Friday 1st February 2019

No incidents reported

Thursday 31st January 2019

No incidents reported

Wednesday 30th January 2019

No incidents reported

Tuesday 29th January 2019

No incidents reported

Monday 28th January 2019

No incidents reported

Sunday 27th January 2019

No incidents reported

Saturday 26th January 2019

No incidents reported

Friday 25th January 2019

No incidents reported

Thursday 24th January 2019

No incidents reported

Wednesday 23rd January 2019

No incidents reported

Tuesday 22nd January 2019

No incidents reported

Monday 21st January 2019

No incidents reported

Sunday 20th January 2019

No incidents reported

Saturday 19th January 2019

No incidents reported

Friday 18th January 2019

No incidents reported

Thursday 17th January 2019

No incidents reported

Wednesday 16th January 2019

No incidents reported

Tuesday 15th January 2019

No incidents reported

Monday 14th January 2019

No incidents reported

Sunday 13th January 2019

No incidents reported

Saturday 12th January 2019

MetaKube partial outage

Root cause:

We created a oauth service with dex to authenticate our web applications against. Dex writes all of the session information into the etcd cluster. Due to a misconfigured monitoring we created over 500000 sessions in the etcd cluster. The database size grow from about 300MB to 700MB. That slowed down all cluster operations. During the whole incident customer applications were not affected, the MetaKube dashboard including cluster creation were regularly not working correctly when one of the master apiservers ran out of memory.

Friday 11th January 2019

No incidents reported

Thursday 10th January 2019

API SysEleven Stack API issue in region DBL

At the moment we are facing an issue with the Nova API in the region DBL.

Creating new VMs results in an error since 11:30 AM CET.

We are investigating.

We will keep you informed and apologise for any inconveniences.

UPDATE 11:53 CET: We have resolved the issue, and isolated the root cause.

Wednesday 9th January 2019

No incidents reported