SysEleven Status and Incidents

INCIDENT: Performance Degradation of metakube platform on CBK region

Fri, 24 Oct 2025 09:37:02 +0000

Affected Components: Metakube Platform CBK region

Incident Start: 2025-10-24 07:00 UTC+01:00 (CET)

Issues with PostgreSQL as a Service

Wed, 26 Nov 2025 14:27:02 +0000

Affected Components: DBaaS API and DBaaS Databases

Incident Start: 2025-11-26 14:00 UTC+01:00 (CET)

Description:

We see issues that connecting to the PostgreSQL Databases may not work properly

Customer Impact:

Issues with Database Access

INCIDENT: SysEleven STACK DNSaaS API issues

Thu, 27 Nov 2025 11:56:14 +0000

Affected Components: SysEleven Stack DNSaaS API

Incident Start: 2025-11-27 11:06 UTC+01:00 (CET)

Incident End: 2025-11-27 12:07 UTC+01:00 (CET)

Description:

SysEleven OpenStack Cloud DNSaaS (Designate) API issues

Customer Impact:

Creating or updating DNS zones or records via the OpenStack DNSaaS (Designate) API fails
No impact on existing records

Update 12:07

DNSaaS API functionality is restored

INCIDENT: helpdesk portal

Fri, 05 Dec 2025 10:03:29 +0000

Incident Start: 2025-12-05 09:50 UTC+01:00 (CET)

Incident End: 2025-12-05 10:45 UTC+01:00 (CET)

We are currently experiencing an outage of our customer portal. We are already in contact with the manufacturer and are working on restoring it. In urgent cases, please use our hotlines.

UPDATE 10.27: While our helpdesk portal is already fully operational again we continue observing the situation. In case of difficulties reaching our portal please do not hesitate in calling us.

Update 10:45: This incident has been resolved.

INCIDENT: IAM / Dashboard

Wed, 10 Dec 2025 09:09:08 +0000

Affected Components: IAM / Dashboard

Incident Start: 2025-12-10 07:30 UTC+01:00 (CET)

Incident End: 2025-12-10 09:30 UTC+01:00 (CET)

Update 9:05 Incident should be resolved, we are watching. Update 9:30 Incident is resolved.

Incident: E-Mail

Thu, 11 Dec 2025 16:36:28 +0000

Affected Components: E-Mail

Incident Start: 2025-12-11 16:15 UTC+01:00 (CET) Incident Start: 2025-12-11 17:20 UTC+01:00 (CET)

Update: Issue found. Broken config, got fixed.

INCIDENT: network / DNS all regions

Thu, 08 Jan 2026 16:59:54 +0000

Affected Components: network in all regions

Incident Start: 2026-01-08 16:50 UTC+01:00 (CET) Incident End: 2026-01-08 17:50 UTC+01:00 (CET)

Description:

We are facing Network / DNS issues in CBK, DBL, FES, DUS and HAM. We are investigating.

Update: 17:26

Services are running, network connectivity from outside have issues. Still investigating the network issues. Next update latest 18:00

Update: 17:48

All systems are back to normal, still investigating

Update: 17:50

incident is over

Reason for Outage (RfO) (de)

INCIDENT: SysEleven STACK issues in region DUS2

Mon, 19 Jan 2026 17:23:36 +0000

Affected Components: SysEleven Stack, region DUS2

Incident Start: 2026-01-19 16:48 UTC+01:00 (CET)

Incident Stop: 2026-01-19 17:43 UTC+01:00 (CET)

Description:

Occurring errors are currently being investigated.

Customer Impact:

Connectivity is restricted

INCIDENT: SysEleven STACK issues in region DBL

Thu, 29 Jan 2026 10:51:33 +0000

Affected Components: SysEleven Stack, region DBL

Incident Start: 2026-01-29 10:26 UTC+01:00 (CET) Incident End: 2026-01-29 10:28 UTC+01:00 (CET)

Description:

Occurring errors are currently being investigated.

INCIDENT: SysEleven STACK issues in region CBK

Thu, 29 Jan 2026 10:52:13 +0000

Affected Components: SysEleven Stack, region CBK

Incident Start: 2026-01-29 10:26 UTC+01:00 (CET) Incident End: 2026-01-29 10:28 UTC+01:00 (CET)

Description:

Occurring errors are currently being investigated.

INCIDENT: SysEleven STACK issues in region FES

Thu, 29 Jan 2026 10:55:49 +0000

Affected Components: SysEleven Stack, region FES

Incident Start: 2026-01-29 10:26 UTC+01:00 (CET) Incident End: 2026-01-29 10:28 UTC+01:00 (CET)

Description:

Occurring errors are currently being investigated.

Customer Impact:

Connectivity is restricted

INCIDENT: Network

Sat, 14 Feb 2026 22:12:49 +0000

Affected Components: Uplink ISP mitigating DDOS, side effects for reachability of any resources hosted by SysEleven.

Incident Start: **2025-02-04 21:15 UTC+01:00 (CET)

22:30 ISP deployed countermeasures. Problems aren't noticeable anymore. Incident End: **2025-02-04 22:35 UTC+01:00 (CE

INCIDENT: SysEleven STACK issues in region DUS2

Wed, 04 Mar 2026 15:39:53 +0000

Affected Components: SysEleven Stack, region DUS2

Incident Start: 2026-03-04 09:00 UTC+01:00 (CET) Incident End: 2026-03-05 10:45 UTC+01:00 (CET)

Description:

Occurring errors are currently being investigated.

Customer Impact:

Performance degradation of certain hardware nodes causing VMs to be slower

Update : 2026-03-04 17:50 UTC+01:00 (CET)

Mitigation is taking effect, VMs are sequentially getting migrated towards new targets without the performance issues. This will take a bit longer to not make the current impact more severe

INCIDENT: SysEleven STACK issues in region HAM1

Thu, 05 Mar 2026 12:12:23 +0000

Affected Components: SysEleven Stack, region HAM1

Incident Start: 2026-03-05 12:00 UTC+01:00 (CET) Incident End: 2026-03-05 19:30 UTC+01:00 (CET)

Description:

Occurring errors are currently being investigated.

Customer Impact:

Some compute nodes showed performance issues. They are being drained sequentially to avoid impact on workloads. Feel free to reach out to us in case of questions!

INCIDENT: SysEleven STACK issues in region FES

Thu, 26 Mar 2026 15:26:11 +0000

Affected Components: SysEleven Stack, region FES

Incident Start: 2026-03-26 15:14 UTC+01:00 (CET) Incident End: 2026-03-26 15:16 UTC+01:00 (CET)

Description:

A change in configuration caused an unexpected network outage for the region for ~2 minutes

Customer Impact:

Connectivity is restricted

INCIDENT: SysEleven STACK API issues

Tue, 28 Apr 2026 13:00:20 +0000

Affected Components: SysEleven Stack API

Incident Start: 2026-04-28 12:55 Incident End: 2026-04-28 13:15

Description:

Loss of control for DNSaaS API

Customer Impact:

Creating new zones or adjusting DNS entries might currently not be possible

INCIDENT: Partial outage of MetaKube Control Planes in DBL/CBK

Tue, 05 May 2026 15:10:26 +0000

Affected Components: MetaKube, region DBL/CBK

Incident Start: 2026-05-05 15:00 UTC+02:00 (CEST)

Description:

Partial outage of etcd storage for a limited amount of clusters.

Customer Impact:

Affected clusters do not have a working control plane
Nodes and running workloads are not directly affected

Customer Actions:

No customer actions needed

INCIDENT: SysEleven STACK network issues in region DBL

Tue, 05 May 2026 15:19:32 +0000

Affected Components: SysEleven Stack, region DBL

Incident Start: 2026-05-05 15:00 UTC+02:00 (CEST)

Incident End: 2026-05-05 16:05 UTC+02:00 (CEST)

Description:

Network connectivity issues in region DBL

Customer Impact:

Connectivity is restricted

Update : 2026-05-05 15:40 UTC+02:00 (CET)

Network connectivity is restored. We are monitoring the situation.

INCIDENT: all platforms

Tue, 05 May 2026 23:04:56 +0000

Affected Components: SysEleven Stack, all regions

Incident Start: 2026-05-05 21:39 UTC+01:00 (CET)

Description:

We are currently experiencing partial issues with our DNS resolvers.

The whole .de-zone is currently experiencing outages as reported by DENIC.

We are investigating a workaround.

Customer Impact: This affects all services on our side and from customers.

Update: 23:45 / 11:45 pm

We are monitoring the situation. We decided not to disable DNSSEC as a workaround to sustain integrity of DNS resolution, though this could ease the situation.

Update: 00:31 / 12:31 am

DENIC is still working on the incident. The situation is improving. We are monitoring.

Update: 07:31 / 07:31 am

DENIC status page says "All Systems Operational". Incident is resolved.

INCIDENT: SysEleven STACK API issues, Cloud Dashboard

Tue, 05 May 2026 23:31:40 +0000

Affected Components: SysEleven Stack API, all regions

Incident Start: 2026-05-05 21:39 UTC+01:00 (CET)

Description:

cloud.syseleven.de and dashboard.syseleven.de are not reachable
Cloud APIs are working as expected

Customer Impact:

Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update: 23:45 / 11:45 pm

This is related to the DNS outage reported by DENIC from the 05.05 at 21:39 / 9:39 pm.