All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 19. Jan. 2026/9:00 pm

Scheduled End: 20. Jan. 2026/02:00 am

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Monday, 19 January 2026 until 02:00 CET on Tuesday, 20 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (FES)

Affected Components: SysEleven OpenStack Cloud Networking in region FES

Scheduled Start: 21 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 23:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Two expected interruptions of external connectivity of virtual machines of up to 20 seconds
  • VPN connections could be interrupted twice for up to 20 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (CBK)

Affected Components: SysEleven OpenStack Cloud Networking in region CBK

Scheduled Start: 22 Jan 2026, 22:00 CET

Scheduled End: 23 Jan 2026, 00:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Interruption of connectivity of virtual machines of up to 2 minutes
  • VPN connections could be interrupted for up to 2 minutes

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Wednesday 20th August 2025

No incidents reported

Tuesday 19th August 2025

No incidents reported

Monday 18th August 2025

No incidents reported

Sunday 17th August 2025

No incidents reported

Saturday 16th August 2025

No incidents reported

Friday 15th August 2025

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2025-08-15 13:45 Incident Start: 2025-08-15 14:12

Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update: 16:39

The network problems were caused by a DDoS attack which brought the network gateways in the CBK region into performance problems

Thursday 14th August 2025

No incidents reported

Wednesday 13th August 2025

No incidents reported

Tuesday 12th August 2025

No incidents reported

Monday 11th August 2025

No incidents reported

Sunday 10th August 2025

No incidents reported

Saturday 9th August 2025

No incidents reported

Friday 8th August 2025

No incidents reported

Thursday 7th August 2025

No incidents reported

Wednesday 6th August 2025

No incidents reported

Tuesday 5th August 2025

No incidents reported

Monday 4th August 2025

No incidents reported

Sunday 3rd August 2025

No incidents reported

Saturday 2nd August 2025

No incidents reported

Friday 1st August 2025

No incidents reported

Thursday 31st July 2025

No incidents reported

Wednesday 30th July 2025

No incidents reported

Tuesday 29th July 2025

No incidents reported

Monday 28th July 2025

No incidents reported

Sunday 27th July 2025

No incidents reported

Saturday 26th July 2025

No incidents reported

Friday 25th July 2025

No incidents reported

Thursday 24th July 2025

No incidents reported

Wednesday 23rd July 2025

SysEleven Database as a Service API INCIDENT: SysEleven DBaaS issues in region DUS/HAM

Affected Components: SysEleven DBaaS, region DUS, HAM

Incident Start: 2025-23-07 14:23 UTC+02:00 (CEST)

Incident End: 2025-23-07 18:23 UTC+02:00 (CEST)

Description:

We are currently investigating the situation that no new DBaaS instances can be created in the DUS and HAM regions at present. The operation of existing instances is not affected. We will report on further developments here.

Update:

The creation of DBaaS instances in the HAM region is functional again. We are still working on a solution for the DUS region and will keep you informed.

Update:

While all DBaaS instances continue to function as usual, we are still working on the ability of spawning new instances again.

Update:

We are pleased to announce that the creation of DBaaS instances is working properly again.

INCIDENT: PVC Failure of a hardware node, region BLU1

Affected Components: Hardware node failure, region BLU1

Incident Start: 2025-07-22 23:46 UTC+02:00 (CEST)

Incident End: 2025-07-23 01:26 UTC+02:00 (CEST)

We found a memory failure and we are going to evacuate the hardware node.

Tuesday 22nd July 2025

No incidents reported

Monday 21st July 2025

Virtual Machines INCIDENT: PVC Failure of a hardware node, region BKI

Affected Components: Hardware node failure, region BKI1

Incident Start: 2025-07-21 19:30 UTC+02:00 (CET) Incident End: 2025-07-21 20:15 UTC+02:00 (CET)

Description:

  • Malfunction of a hardware node
  • Restart of the hardware node is necessary

Customer Impact:

  • During the period of restart, there will be a short interruption in the availability of the systems.
  • Affected customers were notified via E-Mail.
  • Please check the affected systems for their full functionality.