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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

SysEleven Support

SysEleven Telephone

Operational

External Ticketing System

Operational

SysEleven Global Services

SysEleven Network

SysEleven Managed Hosting - Region BKI1

SysEleven Managed Hosting - Region BLU1

SysEleven Stack - Region CBK

SysEleven Stack - Region DBL

SysEleven Stack - Region FES

SysEleven Stack - Region DUS

SysEleven Stack - Region HAM

SysEleven MetaKube - Region CBK

SysEleven MetaKube - Region DBL

SysEleven MetaKube - Region FES

SysEleven MetaKube - Region DUS

SysEleven MetaKube - Region HAM

SysEleven MetaKube - All regions

SysEleven MetaKube - Region AWS

Stickied Incidents

Saturday 14th February 2026

INCIDENT: Network

Affected Components: Uplink ISP mitigating DDOS, side effects for reachability of any resources hosted by SysEleven.

Incident Start: **2025-02-04 21:15 UTC+01:00 (CET)

22:30 ISP deployed countermeasures. Problems aren't noticeable anymore. Incident End: **2025-02-04 22:35 UTC+01:00 (CE

Past Incidents

Sunday 29th June 2025

No incidents reported

Saturday 28th June 2025

No incidents reported

Friday 27th June 2025

No incidents reported

Thursday 26th June 2025

No incidents reported

Wednesday 25th June 2025

No incidents reported

Tuesday 24th June 2025

No incidents reported

Monday 23rd June 2025

No incidents reported

Sunday 22nd June 2025

No incidents reported

Saturday 21st June 2025

No incidents reported

Friday 20th June 2025

No incidents reported

Thursday 19th June 2025

No incidents reported

Wednesday 18th June 2025

No incidents reported

Tuesday 17th June 2025

No incidents reported

Monday 16th June 2025

No incidents reported

Sunday 15th June 2025

No incidents reported

Saturday 14th June 2025

No incidents reported

Friday 13th June 2025

No incidents reported

Thursday 12th June 2025

No incidents reported

Wednesday 11th June 2025

No incidents reported

Tuesday 10th June 2025

No incidents reported

Monday 9th June 2025

No incidents reported

Sunday 8th June 2025

No incidents reported

Saturday 7th June 2025

No incidents reported

Friday 6th June 2025

No incidents reported

Thursday 5th June 2025

No incidents reported

Wednesday 4th June 2025

No incidents reported

Tuesday 3rd June 2025

No incidents reported

Monday 2nd June 2025

No incidents reported

Sunday 1st June 2025

No incidents reported

Saturday 31st May 2025

API INCIDENT: SysEleven STACK API issues, region DUS2

Affected Components: SysEleven Stack API, region DUS2

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

Spawning new virtual machines (VMs) or changing existing resources is not possible.

API INCIDENT: SysEleven STACK API issues, region HAM1

Affected Components: SysEleven Stack API, region HAM1

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

Spawning new virtual machines (VMs) or changing existing resources is not possible.

API INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack API, region FES

Incident Start: 2025-05-31 16:00 Incident End: 2025-05-31 16:30

Description:

Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

Spawning new virtual machines (VMs) or changing existing resources is not possible.