All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Wednesday 22nd January 2025

No incidents reported

Tuesday 21st January 2025

SysEleven Database as a Service API INCIDENT: minor outage of Database as a Service

Affected Components: Database as a Service, all regions

Incident Start: 2025-01-21 10:30 UTC+01:00 (CET) Incident End: 2025-01-21 14:45 UTC+01:00 (CET)


Description:

Database as a Service is currently only available via the API and terraform, the UI is not working


Update 2025-01-21 14:45

We fixed the underlying issue, therefore Database as a Service is also working again in the UI

Monday 20th January 2025

No incidents reported

Sunday 19th January 2025

No incidents reported

Saturday 18th January 2025

No incidents reported

Friday 17th January 2025

No incidents reported

Thursday 16th January 2025

No incidents reported

Wednesday 15th January 2025

No incidents reported

Tuesday 14th January 2025

No incidents reported

Monday 13th January 2025

No incidents reported

Sunday 12th January 2025

No incidents reported

Saturday 11th January 2025

No incidents reported

Friday 10th January 2025

No incidents reported

Thursday 9th January 2025

No incidents reported

Wednesday 8th January 2025

No incidents reported

Tuesday 7th January 2025

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2025-01-07 09:16

Incident End: 2025-01-07 09:45


Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Update : 09:45

Situation stabilized again, we are investigating the situation at the moment

Monday 6th January 2025

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2025-06-01 10:00

Incident End: 2025-06-01 10:30


Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 2025-06-01 08:18

Incident Start: 2025-06-01 08:50


Description:

  • Occurring errors are currently being investigated.

Customer Impact:

  • Connectivity is restricted

Sunday 5th January 2025

No incidents reported

Saturday 4th January 2025

No incidents reported

Friday 3rd January 2025

No incidents reported

Thursday 2nd January 2025

No incidents reported

Wednesday 1st January 2025

No incidents reported

Tuesday 31st December 2024

No incidents reported

Monday 30th December 2024

No incidents reported

Sunday 29th December 2024

No incidents reported

Saturday 28th December 2024

No incidents reported

Friday 27th December 2024

No incidents reported

Thursday 26th December 2024

No incidents reported

Wednesday 25th December 2024

No incidents reported

Tuesday 24th December 2024

No incidents reported