All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Tuesday 6th February 2024

Network INCIDENT: SysEleven STACK DNS issues

Affected Components: SysEleven Stack DNS Issues

Incident Start: 6 Feb 2024 17:44 Incident End: 6 Feb 2024 17:59

Description:

  • DNS servers overloaded
  • ns01.cloud.syseleven.net, ns02.cloud.syseleven.net, ns03.cloud.syseleven.net, ns04.cloud.syseleven.net

Customer Impact:

  • availability of dns servers is reduced

Update 18:00

Connectivity recovered

Monday 5th February 2024

Network INCIDENT: SysEleven STACK DNS issues

Affected Components: SysEleven Stack DNS Issues

Incident Start: 5 Feb 2024 03:03

Description:

  • DNS servers overloaded
  • ns01.cloud.syseleven.net, ns02.cloud.syseleven.net, ns03.cloud.syseleven.net, ns04.cloud.syseleven.net

Customer Impact:

  • availability of dns servers is reduced

Update 5 Feb 2024 03:22

Connectivity recovered

Sunday 4th February 2024

No incidents reported

Saturday 3rd February 2024

No incidents reported

Friday 2nd February 2024

No incidents reported

Thursday 1st February 2024

No incidents reported

Wednesday 31st January 2024

No incidents reported

Tuesday 30th January 2024

Control Plane Services (SysEleven - All regions) INCIDENT: Partial outage of MetaKube API

Affected Components: MetaKube platform, region: FES

Incident Start: 30.01.2024 /11:00 am

Description:

Provisioning of new clusters does not succeed.

Customer Impact:

Currently, no new clusters can be provisioned in the region FES.

Customer Actions:

  • No customer actions needed

UPDATE 12:12 pm

A fix has been implemented and verified, waiting for automatic testing to complete.

UPDATE 12:50 pm

The fix has been rolled out and is being verified.

UPDATE 12:55 pm

The fix has been verified. Clusters created during the incident should automatically come up now. If you encounter any issues, please let us know.

Monday 29th January 2024

No incidents reported

Sunday 28th January 2024

INCIDENT: SysEleven STACK DNS issues

Affected Components: SysEleven Stack DNS Issues

Incident Start: 28th Jan. 2024/10:48 pm

Description:

  • DNS servers overloaded
  • ns01.cloud.syseleven.net, ns02.cloud.syseleven.net, ns03.cloud.syseleven.net, ns04.cloud.syseleven.net

Customer Impact:

  • availability of dns servers is reduced

Update 28 Jan 2024/11:07

Connectivity recovered

Saturday 27th January 2024

Network INCIDENT: SysEleven STACK network issues in region CBK

Affected Components: SysEleven Stack Networking, region CBK

Incident Start: 27th Jan. 2024/06:57 am

Description:

  • We currently experience issues with our SDN in cbk

Customer Impact:

  • Connectivity is restricted

Update 07:50 : The situation has been resolved.

INCIDENT: SysEleven STACK DNS issues

Affected Components: SysEleven Stack DNS Issues

Incident Start: 27th Jan. 2024/07:00 am

Description:

  • DNS servers overloaded
  • ns01.cloud.syseleven.net,ns02.cloud.syseleven.net,ns03.cloud.syseleven.net,ns04.cloud.syseleven.net

Customer Impact:

  • availability of dns servers is reduced

Update 27 Jan 2024/09:50

Connectivity recovered

Friday 26th January 2024

No incidents reported

Thursday 25th January 2024

No incidents reported

Wednesday 24th January 2024

No incidents reported

Tuesday 23rd January 2024

No incidents reported

Monday 22nd January 2024

No incidents reported

Sunday 21st January 2024

No incidents reported

Saturday 20th January 2024

No incidents reported

Friday 19th January 2024

No incidents reported

Thursday 18th January 2024

No incidents reported

Wednesday 17th January 2024

No incidents reported

Tuesday 16th January 2024

No incidents reported

Monday 15th January 2024

No incidents reported

Sunday 14th January 2024

Network INCIDENT: SysEleven STACK issues in region CBK

Affected Components: SysEleven Stack, region CBK

Incident Start: 14th Jan. 2024/12:13 Incident End: 14th Jan. 2024/12:23

Description:

We had experienced a major outage of our network and connectivity on CBK

Update: The situation has been resolved.

Saturday 13th January 2024

No incidents reported

Friday 12th January 2024

No incidents reported

Thursday 11th January 2024

No incidents reported

Wednesday 10th January 2024

No incidents reported

Tuesday 9th January 2024

No incidents reported

Monday 8th January 2024

No incidents reported