All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED

Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.

Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED

Description:

We will perform maintenance on networking gateways.

Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED

Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.

Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Wednesday 22nd March 2023

INCIDENT: SysEleven MetaKube issues in region FES

Affected Components: MetaKube, region FES

Incident Start: 22st March. 2022/10:45 am

Description:

The load balancer to the cluster control planes did not behave correctly and caused slow or dropped connections.

This in turn caused nodes to show as NotReady and problems for kubernetes controllers in the clusters.

Update at 11:30am

Services are operational again.

Update at 15:15am

The load balancer caused problems again for a few minutes.

Incident over at 15:30

If you still experience issues, please open a ticket.

Update: 24st March. 2023/13:45 pm

Reason for Outage (RfO) (eng)

Tuesday 21st March 2023

Control Plane Services (SysEleven - FES) INCIDENT: Metakube Control Plane issues in Region FES

Affected Components: MetaKube Control Plane, region FES

Incident Start: 21st March. 2022/08:30 am

Description:

We're investigating sporadic issues with out MetaKube Control Plane / API in our FES region that may have started already before.

Customer Impact:

Some API commands / changes are not properly executed.

Update: 09:10 am

We created a workaround for an issue in a networking component but affected pods are not restarting automatically, we are triggering that manually.

Update: 09:25 am

Most affected pods have recovered but managing the cluster is still impaired.

Update: 10:13 am

A fix has been implemented but will take some time to be rolled out.

Actions using the Cloud Controller Manager (i.e. creating Load Balancers, getting IPs for Nodes...) do not yet work for the affected clusters.

Update: 12:38 pm

The fix has been rolled out and clusters are running as expected again.

Update: 23st March. 2023/16:25 pm

Reason for Outage (RfO) (eng)

Monday 20th March 2023

No incidents reported

Sunday 19th March 2023

No incidents reported

Saturday 18th March 2023

No incidents reported

Friday 17th March 2023

No incidents reported

Thursday 16th March 2023

No incidents reported

Wednesday 15th March 2023

No incidents reported

Tuesday 14th March 2023

No incidents reported

Monday 13th March 2023

No incidents reported

Sunday 12th March 2023

No incidents reported

Saturday 11th March 2023

No incidents reported

Friday 10th March 2023

No incidents reported

Thursday 9th March 2023

No incidents reported

Wednesday 8th March 2023

No incidents reported

Tuesday 7th March 2023

No incidents reported

Monday 6th March 2023

No incidents reported

Sunday 5th March 2023

No incidents reported

Saturday 4th March 2023

No incidents reported

Friday 3rd March 2023

No incidents reported

Thursday 2nd March 2023

API INCIDENT: SysEleven STACK API issues, region FES

Affected Components: SysEleven Stack API, region FES

Incident Start: 02nd February. 2023/11:00 Incident End: 02nd February. 2023/12:30

Description:

  • Accessibility of the SysEleven Stack API is not ensured.

Customer Impact:

  • Spawning new virtual machines (VMs) or changing existing resources is not possible.

Update:11:45

We identified the issue and fixed it. We are currently watching the situation and repairing follow up problems.

Update:12:05

We see additional problems and failing requests again, we are further investigating

Update:16:15

The observed API problems were fixed around 12:30, we kept an eye on the situation until 16:15

Wednesday 1st March 2023

No incidents reported

Tuesday 28th February 2023

No incidents reported

Monday 27th February 2023

No incidents reported

Sunday 26th February 2023

No incidents reported

Saturday 25th February 2023

No incidents reported

Friday 24th February 2023

No incidents reported

Thursday 23rd February 2023

No incidents reported

Wednesday 22nd February 2023

No incidents reported

Tuesday 21st February 2023

SysEleven Login INCIDENT: Major outage of SysEleven Login

Affected Components: SysEleven Login, all regions

Incident start: 21. Feb. 2022/08:30 am Incident end: 21. Feb. 2022/09:03 am

Description:

We are currently experiencing a major outage of our login services and are working on mitigating the situation.

Update: The situation has been resolved.