All systems are operational

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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2026-04-07 09:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-07 12:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: Network Interconnect HAM – BLU

Affected Components: Network, regions HAM, BLU

Scheduled Start: 2026-04-09 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-10 06:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

We will be performing scheduled maintenance on our redundant network connection between the HAM and BLU data center regions.

Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.

Customer Actions:

Please inform us if you notice any irregularities

MAINTENANCE: Network Interconnect DUS – BLU

Affected Components: Network, regions DUS, BLU

Scheduled Start: 2026-04-16 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-17 06:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

We will be performing scheduled maintenance on our redundant network connection between the DUS and BLU data center regions.

Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.

Customer Actions:

Please inform us if you notice any irregularities

Past Incidents

Wednesday 18th May 2022

No incidents reported

Tuesday 17th May 2022

Control Plane Services (SysEleven - DBL) MetaKube issues in region DBL and FES

At the moment we are facing an issue with slow etcds which makes some operations impossible, like updates to the cluster. Running workloads should not be affected unless they use the Kubernetes API Server directly.

We will keep you informed and apologise for any inconveniences.

Update: We have recovered from the incident.

Monday 16th May 2022

No incidents reported

Sunday 15th May 2022

No incidents reported

Saturday 14th May 2022

No incidents reported

Friday 13th May 2022

No incidents reported

Thursday 12th May 2022

No incidents reported

Wednesday 11th May 2022

No incidents reported

Tuesday 10th May 2022

No incidents reported

Monday 9th May 2022

No incidents reported

Sunday 8th May 2022

No incidents reported

Saturday 7th May 2022

No incidents reported

Friday 6th May 2022

No incidents reported

Thursday 5th May 2022

API SysEleven Stack API issues in Region CBK

We were facing issues with the SysEleven Stack compute API in the CBK region. The outage was short and only affected spawning new virtual machines or changing existing resources. All services are up and running again.

We apologise for any inconveniences.

Wednesday 4th May 2022

No incidents reported

Tuesday 3rd May 2022

No incidents reported

Monday 2nd May 2022

No incidents reported

Sunday 1st May 2022

No incidents reported

Saturday 30th April 2022

No incidents reported

Friday 29th April 2022

No incidents reported

Thursday 28th April 2022

No incidents reported

Wednesday 27th April 2022

No incidents reported

Tuesday 26th April 2022

No incidents reported

Monday 25th April 2022

No incidents reported

Sunday 24th April 2022

No incidents reported

Saturday 23rd April 2022

No incidents reported

Friday 22nd April 2022

No incidents reported

Thursday 21st April 2022

No incidents reported

Wednesday 20th April 2022

No incidents reported

Tuesday 19th April 2022

Partial Outage at DC Berlin Lützowstraße

We are facing problems at our datacenter location Berlin Lützowstraße. Some systems are currently unreachable, including the Openstack API. We are investigating the problem.

Update 2022-04-19 15:45: Our datacenter provider reported an external power outage at our datacenter Berlin Lützowstraße. While most systems were not affected, some have been shut down unexpectedly. Power supply has been recovered and systems are being ramped up again.

Update 2022-04-19 15:53: Several systems are recovering. We are still working on the recovery of all affected systems.

Update 2022-04-19 16:32: Part of the Openstack nodes are still not operational. This affects the availability of the cluster's network storage. We are still working on the problem with highest priority.

Update 2022-04-19 17:57: Recovery of underlying services such as Quobyte (SDS) and Midonet (SDN) to full functionality is still ongoing. All involved teams are working on the problems with high pressure and we will keep you updated with the progress.

Update 2022-04-19 19:45: All services have been recovered to work, which includes Network, Storage, API, DNS, and Loadbalancers. The consistency checks of existing data are still running.