All systems are operational

About This Site

Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: Core Routers in FES

Affected Components: Core Routers, region FES

Scheduled Start: 13. Jan. 2026/9:00 pm

Scheduled End: 14. Jan. 2026/02:00 am

State: SCHEDULED


Description:

In order to ensure the greatest possible stability and availability of our network, we will be carrying out maintenance work on our routers at the FES location during a maintenance window from 21:00 CET on Tuesday, 13 January 2026 until 02:00 CET on Wednesday, 14 January 2026. During the execution of the work, an increased latency time is to be expected over the period of the maintenance window.


Customer Impact during the Maintenance:

  • FES: reduced latency

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud Networking in region DUS2

Scheduled Start: 14 Jan 2026, 22:00 CET

Scheduled End: 14 Jan 2026, 23:00 CET

State: SCHEDULED


Description:

We will perform maintenance on networking gateways.


Customer Impact during the Maintenance:

  • Several short interruptions of external network connectivity up to 10 seconds each
  • VPN connections could be interrupted for up to 10 seconds

Customer Actions:

  • no customer actions needed
  • please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (DUS2)

Affected Components: SysEleven OpenStack Cloud in region DUS2

Scheduled Start: 20 Jan 2026, 22:00 CET

Scheduled End: 21 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region DUS2 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MAINTENANCE: SysEleven OpenStack Cloud announcement (HAM1)

Affected Components: SysEleven OpenStack Cloud in region HAM1

Scheduled Start: 27 Jan 2026, 22:00 CET

Scheduled End: 28 Jan 2026, 02:00 CET

State: SCHEDULED


Description:

We will perform an update of the OpenStack Compute service. During this update, all OpenStack API services in the region will be unavailable.


Customer Impact during the Maintenance:

  • OpenStack API services in region HAM1 will be unavailable (loss of control)
  • Running VMs will not be affected
  • Object storage will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

Past Incidents

Wednesday 11th August 2021

SysEleven Telephone Issue with Support Hotline

Effected Systems: SysEleven Support Hotline

Incident Start: 11.08.2021 10:00

Incident End: 11.08.2021 10:28


Description:

At the moment our Support Hotline endet by -30 is not available. In urgent cases please use our emergency number or create a ticket via mail or ticketsystem.


Customer Effect

PVC-Managed Hosting Support ist not reachable by phone.


Update 10:28

The problem was fixed.

Tuesday 10th August 2021

No incidents reported

Monday 9th August 2021

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

Sunday 8th August 2021

No incidents reported

Saturday 7th August 2021

No incidents reported

Friday 6th August 2021

API SysEleven Stack API issues in Region CBK

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

update 19:24 API issues are solved.

Thursday 5th August 2021

SysEleven Stack API issues in region CBK

At the moment we are facing API issues in region CBK. This means potential loss of control. Running VMs should not be affected.

We will keep you informed and apologise for any inconveniences.

update 21:12 The API issues are solved now.

Wednesday 4th August 2021

No incidents reported

Tuesday 3rd August 2021

API SysEleven Stack API issues in Region DBL

Currently we are facing issues with the SysEleven Stack API. We are working on a solution and keep you informed. The outage only affects spawning new virtual machines or changing existing resources.

We apologise for any inconveniences.

  • we have identified the issue, API is back and we are currently monitoring
  • issue is fixed

Monday 2nd August 2021

No incidents reported

Sunday 1st August 2021

No incidents reported

Saturday 31st July 2021

No incidents reported

Friday 30th July 2021

No incidents reported

Thursday 29th July 2021

No incidents reported

Wednesday 28th July 2021

No incidents reported

Tuesday 27th July 2021

No incidents reported

Monday 26th July 2021

No incidents reported

Sunday 25th July 2021

No incidents reported

Saturday 24th July 2021

No incidents reported

Friday 23rd July 2021

No incidents reported

Thursday 22nd July 2021

No incidents reported

Wednesday 21st July 2021

No incidents reported

Tuesday 20th July 2021

No incidents reported

Monday 19th July 2021

No incidents reported

Sunday 18th July 2021

No incidents reported

Saturday 17th July 2021

No incidents reported

Friday 16th July 2021

Block Storage (Cinder Volumes / M1 Flavors) SysEleven Stack Block Storage issues in region DBL

At the moment we are facing issues with the distributed file system, a core component of the SysEleven Stack. At the moment it is possible that virtaul machines can't be spawned or have no write access to their volumes(disks).

We will keep you informed and apologise for any inconveniences.

UPDATE 04:19: The issues are now resolved. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Thursday 15th July 2021

No incidents reported

Wednesday 14th July 2021

No incidents reported

Tuesday 13th July 2021

No incidents reported