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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2026-04-07 09:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-07 12:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities
MAINTENANCE: Network Interconnect HAM – BLU

Affected Components: Network, regions HAM, BLU

Scheduled Start: 2026-04-09 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-10 06:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

We will be performing scheduled maintenance on our redundant network connection between the HAM and BLU data center regions.

Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.

Customer Actions:

Please inform us if you notice any irregularities

MAINTENANCE: Network Interconnect DUS – BLU

Affected Components: Network, regions DUS, BLU

Scheduled Start: 2026-04-16 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-17 06:00 UTC+02:00 (CEST)

State: SCHEDULED

Description:

We will be performing scheduled maintenance on our redundant network connection between the DUS and BLU data center regions.

Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.

Customer Actions:

Please inform us if you notice any irregularities

Past Incidents

Wednesday 30th October 2019

No incidents reported

Tuesday 29th October 2019

No incidents reported

Monday 28th October 2019

No incidents reported

Sunday 27th October 2019

No incidents reported

Saturday 26th October 2019

No incidents reported

Friday 25th October 2019

No incidents reported

Thursday 24th October 2019

No incidents reported

Wednesday 23rd October 2019

No incidents reported

Tuesday 22nd October 2019

No incidents reported

Monday 21st October 2019

No incidents reported

Sunday 20th October 2019

No incidents reported

Saturday 19th October 2019

No incidents reported

Friday 18th October 2019

SysEleven Stack networking issues in region CBK

At the moment we are facing major network issues in region CBK.

Update 16:43: The issues are identified and resolved.

Thursday 17th October 2019

Network SysEleven Stack issues in region CBK

At the moment we are facing major network issues in region CBK.

We are looking for a solution under high pressure.

We will keep you informed and apologise for any inconveniences.

Update 16:00: The issues are now resolved. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Update 16:20: We received reports from some customers that they are still experiencing network issues. We are investigating.

Update 17:00: We are still investigating connectivity issues for some VMs in the CBK region.

Update 17:13: We experienced another major downtime between 17:13 and 17:14. We are still investigating and working on a solution under high pressure.

Update 17:15: The issues are now resolved. Please contact cloudsupport@syseleven.de if you are still experiencing issues.

Update 17:41: The issues are identified and resolved. We will conduct a post-mortem and post a more detailed description of the problems until the end of the next week.

Wednesday 16th October 2019

No incidents reported

Tuesday 15th October 2019

No incidents reported

Monday 14th October 2019

Network SysEleven Stack issues in region DBL

At 15:11 CEST we experienced an unexpected restart of services that are part of our software defined networking (SDN).

This led to 30 second downtime for some VMs and VPN services in DBL.

Update 16:00: We have found the root cause and will make sure that this will not happen again.

Sunday 13th October 2019

No incidents reported

Saturday 12th October 2019

No incidents reported

Friday 11th October 2019

No incidents reported

Thursday 10th October 2019

No incidents reported

Wednesday 9th October 2019

SysEleven Network DNS Störung/Failure

We are currently facing a failure in outgoing DNS resolving. We are in contact with the supplier and are working on a solution with high pressure.

Update: The issue has been resolved.

Tuesday 8th October 2019

No incidents reported

Monday 7th October 2019

No incidents reported

Sunday 6th October 2019

No incidents reported

Saturday 5th October 2019

No incidents reported

Friday 4th October 2019

No incidents reported

Thursday 3rd October 2019

No incidents reported

Wednesday 2nd October 2019

No incidents reported

Tuesday 1st October 2019

No incidents reported