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Timezone: Europe/Berlin (CET - UTC +1/CEST - UTC +2)

We provide current information about infrastructure and service availability below. If you experience service impacts or performance issues please contact our helpdesk or our Service Desk.

Maintenance
MAINTENANCE: MetaKube Platform

Affected Components: MetaKube Platform, all regions

Scheduled Start: 2026-04-07 09:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-07 12:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

  • Scheduled maintenance of the MetaKube platform in all regions
  • Small update to MetaKube infrastructure

Customer Impact during the maintenance:

  • Short interruptions (<5min) of the control plane possible (e.g. controller-manager, scheduler), but not API
  • Running workloads will not be affected
  • Network availability will not be affected
  • Storage availability will not be affected

Customer Actions:

  • No customer actions needed
  • Please inform us if you notice any irregularities

MAINTENANCE: Network Interconnect HAM – BLU

Affected Components: Network, regions HAM, BLU

Scheduled Start: 2026-04-09 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-10 06:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

We will be performing scheduled maintenance on our redundant network connection between the HAM and BLU data center regions.


Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.


Customer Actions:

Please inform us if you notice any irregularities


MAINTENANCE: Network Interconnect DUS – BLU

Affected Components: Network, regions DUS, BLU

Scheduled Start: 2026-04-16 23:00 UTC+02:00 (CEST)

Scheduled End: 2026-04-17 06:00 UTC+02:00 (CEST)

State: SCHEDULED


Description:

We will be performing scheduled maintenance on our redundant network connection between the DUS and BLU data center regions.


Customer Impact during the Maintenance:

No customer impact is expected. While the specific link will be taken offline for the duration of the maintenance, all traffic will be automatically routed via redundant paths to ensure continuous service.


Customer Actions:

Please inform us if you notice any irregularities


Past Incidents

Wednesday 3rd April 2019

API SysEleven Stack API issues in region CBK

At the moment we are facing API issues in region CBK.

It is not possible to start, stop or create virtual machines. It is also not possible to create or delete cinder volumes.

Running VMs and the object storage (S3) are not affected.

We will keep you informed and apologise for any inconveniences.

UPDATE 05:45: We are still working on resolving these issues together with our technology partners.

UPDATE 06:25: All issues are now resolved.

Tuesday 2nd April 2019

No incidents reported

Monday 1st April 2019

No incidents reported

Sunday 31st March 2019

No incidents reported

Saturday 30th March 2019

No incidents reported

Friday 29th March 2019

No incidents reported

Thursday 28th March 2019

No incidents reported

Wednesday 27th March 2019

No incidents reported

Tuesday 26th March 2019

No incidents reported

Monday 25th March 2019

No incidents reported

Sunday 24th March 2019

No incidents reported

Saturday 23rd March 2019

No incidents reported

Friday 22nd March 2019

No incidents reported

Thursday 21st March 2019

No incidents reported

Wednesday 20th March 2019

No incidents reported

Tuesday 19th March 2019

No incidents reported

Monday 18th March 2019

No incidents reported

Sunday 17th March 2019

No incidents reported

Saturday 16th March 2019

No incidents reported

Friday 15th March 2019

No incidents reported

Thursday 14th March 2019

No incidents reported

Wednesday 13th March 2019

No incidents reported

Tuesday 12th March 2019

No incidents reported

Monday 11th March 2019

No incidents reported

Sunday 10th March 2019

No incidents reported

Saturday 9th March 2019

No incidents reported

Friday 8th March 2019

No incidents reported

Thursday 7th March 2019

No incidents reported

Wednesday 6th March 2019

Network SysEleven Stack issues in region CBK

At the moment we are facing timeouts in the Network (Neutron) API in region CBK. Managing network resources may not work at this time.

We will keep you informed and apologise for any inconveniences.

Update 2019-03-06 17:12: The issue has been resolved. We applied a bug fix and now the Neutron Network API in region CBK is fully available again.

Tuesday 5th March 2019

No incidents reported